Crest INFINITI

We had an extremely unpleasant encounter with the sales manager, who displayed a complete lack of respect towards us as customers. Despite negotiating over the phone, Tim Walker insisted that we come in pe manager, who displayed a complete lack of respect towards us as customers. Despite negotiating over the phone, Tim Walker insisted that we come in person to finalize the deal according to our specifications, even though we were willing to offer more than originally discussed. Unfortunately, Tim's arrogance overshadowed any chance of constructive dialogue, as he failed to communicate with us in a respectful manner. I would not recommend him to any of my acquaintances. Despite our initial hopes of reaching an agreement, his demeanor ultimately deterred us from pursuing further discussions. More

I’ve worked in the automotive industry over 20 years, purchased numerous vehicles from franchise dealers & mom/pop. This was by far the worse car buying experience. We had been working w|Daniel Kanu, sub purchased numerous vehicles from franchise dealers & mom/pop. This was by far the worse car buying experience. We had been working w|Daniel Kanu, submitted all documents requested, get to the dealership March 29 around 3pm and didn’t leave until after 10pm. (Loan still not secured, as the lien holder was requesting 3 months statements) Daniel let us leave with the vehicle, as we caught a Lyft there thinking all was good! We drove the car an entire week, connected Daniel with my w/my husband’s employer and was told everything was okay,they had everything needed. Daniel proceeds to tell us come in today (April 6) for signatures. After waiting over an hr, Daniel calls us into the office to say the bank was requesting an additional $2000 down! We paid $1500 down March 29, also purchase insurance. Sum: after speaking with Tim Walker, we discovered no additional money was needed, the bank just needed more financial info, which Daniel could’ve have mentioned. He had us drive from Dallas to Frisco with personal belongings In the car, assuming we were there just to sign. Tim and the finance manager tried their best to work in the deal but we eventually had to leave the car until. My complaint is not the info the lien holder is requesting. It’s the inconvenience of time , effort and embarrassment. Crest is a luxury car dealer & every customer should receive honest & exceptional service. More

The ABSOLUTE BEST Infiniti dealership EVER! Courteous, friendly, professional, superior customer service, extremely knowledgeable sales associates, convenient, personable, honest, and committe Courteous, friendly, professional, superior customer service, extremely knowledgeable sales associates, convenient, personable, honest, and committed to customer satisfaction. Tux Browning, Sr Sales Consultant, and Perla Robles, Sales Associate and new BEST FRIEND, are EXCELLENT at working with clients to get the best deal that makes the most sense! I could not have wished for a better experience when leasing my new 2024 Infiniti QX60. To date, I have purchased 3 and leased 2 Infinitis from Crest Infiniti over the past 9 years. I am a Crest Infiiniti of Frisco customer for life! More

Working with Erica made our process of buying a car very painless and she was to the point and no back and forth! Very kind and patient. painless and she was to the point and no back and forth! Very kind and patient. More

Dealership is professionally operated. Representatives Perla Robles, Chris Stiles, and Jeremy Hernandez were awesome! Thank you all for a great experience. The dealership facility has many Representatives Perla Robles, Chris Stiles, and Jeremy Hernandez were awesome! Thank you all for a great experience. The dealership facility has many customer related amenities. More