Crest Honda

I cannot stress enough how terrible my experience at Crest Honda was. I bought a 2022 Kia Telluride on December 12, 2024, and it was a nightmare from start to finish. If you read nothing else in this re Crest Honda was. I bought a 2022 Kia Telluride on December 12, 2024, and it was a nightmare from start to finish. If you read nothing else in this review, please, please, PLEASE BUY YOUR CAR FROM SOMEWHERE ELSE. I went in with pre-approved financing from my bank, but it turns out Crest Honda submitted my credit to multiple lenders without my knowledge or consent. I was told I was signing a document related to my pre-approved loan, but apparently, it was actually an authorization for them to apply for additional car loans on my behalf. I started receiving denial letters from companies I never applied to, which is not only frustrating but borderline fraudulent. When I requested documentation showing I authorized these inquiries, I was provided with a document that, when signed, I was told was related to the loan application I was pre-approved for. After reading the fine print, that was not the case – it stated that crest honda was authorized to apply for other loans on my behalf. Yes, this was my fault for not reading the fine print. I take full accountability for that. HOWEVER, when you’re throwing dozens of papers at a customer at a time and you tell them that the credit application is for one thing when it’s really for something else, the customer should be able to assume the sales rep is being honest. The whole sales process was drawn out for over four hours, clearly designed to wear me down and make me accept whatever they threw my way. Before I walked in, I started recording on my phone because I knew how notorious car dealerships are for shady finance practices. I’m so glad I did. The finance director, Remon Eissa, was extremely rude and told me repeatedly that there were additional “required” warranties that I could not leave without purchasing. I have voice memos of him telling me that if I wanted to buy the car, I had to purchase these warranties. When I confronted him about it, he told me he “never said that” and that I “misheard him”. Once I told him I had a voice memo of him saying the warranties were mandatory, he denied it and repeatedly said I broke the law by recording him without his consent. If you know anything about Tennessee law, you know that it is a one-party consent state, meaning that as long as one party (me) consented to being recorded, the other party did not have to be notified. Crest Honda is clearly running a business based on deception, poor customer service, and shady sales tactics. I’ve gotten no apology, no acknowledgment of the issues I faced, and no help in resolving this mess. If you want an honest car-buying experience, avoid Crest Honda at all costs. They don’t care about you or your money More

Great buying experience. Sales staff understood exactly what we were looking for and didn't pressure us to buy anything we didn't need. Fair price on our trade. Got us in and Sales staff understood exactly what we were looking for and didn't pressure us to buy anything we didn't need. Fair price on our trade. Got us in and out in 3 hours total. More

Scott, Matthew, Juan and Nate - absolute ROCK STARS! Thank you Crest Honda for your excellent customer service. My second lease with them and I couldn’t be happier with my overall experience. Thank you Crest Honda for your excellent customer service. My second lease with them and I couldn’t be happier with my overall experience. More

Broken promises. Word not kept. Run around by all of staff. Smile to your face but that’s it nothing more. Poorest customer service I have EVER come across. And I am Word not kept. Run around by all of staff. Smile to your face but that’s it nothing more. Poorest customer service I have EVER come across. And I am 64 years old. Would never use for service, to buy would NEVER recommend anyone use this dealership for anything. More

Evan was such a pleasure to work with. He was extremely kind and we would highly recommend this spot to anyone. He was extremely kind and we would highly recommend this spot to anyone. More

Evan was helpful in finding the car I wanted. Also he had my car delivered to my house. The entire sales team was friendly and professional. Also he had my car delivered to my house. The entire sales team was friendly and professional. More

Friendly personnel, knowledgeable sales people, Honest about costs, willing to negotiate, quick to respond, fun about costs, willing to negotiate, quick to respond, fun More

Mr. Fred took good care of us. He took his time with us and he was very generous. and he was very generous. More

Crest Honda worked with me to get nearly exactly where I needed to be for my trade in and purchase. Sabir was kind and understanding and didn't come across as pushy or demanding. Very pleased with the ove needed to be for my trade in and purchase. Sabir was kind and understanding and didn't come across as pushy or demanding. Very pleased with the overall experience. 5 stars for the salesman, 4 stars for the atmosphere of the dealership. More

Fred in Sales was most knowledgeable and kind and worked with my wife and I to get into the new Civic Hybrid while meeting our budget. His finance team which includes Nate and a couple of other fine individ with my wife and I to get into the new Civic Hybrid while meeting our budget. His finance team which includes Nate and a couple of other fine individuals worked flawlessly throughout our negotiation process and we are most satisfied with Crest Honda. I would recommend Crest Honda to anyone. More