Crest Honda

Spoke to Ryan in service. Very rude! Had a battery issue and they wouldn't honor what was told to me by someone over the phone.i purchased my chevy from them. I was told it wa Very rude! Had a battery issue and they wouldn't honor what was told to me by someone over the phone.i purchased my chevy from them. I was told it wasnt covered due to it not being a Honda. I was told over the phone the pro rated amount was 60 and change. Ryan talked to me as if I lied or made that up! Asked for a Manger and he refused to get him for me. So unprofessional and condescending. More

Very good buying experience at Crest Honda. No pressure at all from salesman Matthew Lyons, just good conversation. I feel I received a fair price on my new Honda and actually enjoyed dealing w No pressure at all from salesman Matthew Lyons, just good conversation. I feel I received a fair price on my new Honda and actually enjoyed dealing with Matthew. If you want a pleasant buying experience visit Crest. I think you'll be glad you did. More

This rating is 0 stars but I have to give one star to proceed forward. Called on Friday and set up an appointment to testvdrive a car on Saturday. Called when I was on the way to confirm they had the v proceed forward. Called on Friday and set up an appointment to testvdrive a car on Saturday. Called when I was on the way to confirm they had the vehicle available. When I get there, they made a copy of my DL in anticipation of the test drive. After 30 minutes of waiting for them to "find the keys" they ask me to come back on Monday because the car is not ready to drive. Uhm, that's why we had an appointment set. They have lost a customer for life. More

This was by far the worst experience with a car dealership in the Nashville area, I would avoid. dealership in the Nashville area, I would avoid. More

My salesman was Al, but he and his mgr “made me” pay for options I did NOT want nor did I need! Both of them said it’s mandatory to buy them. I did not like Crest at all! But was out of my league since I’d options I did NOT want nor did I need! Both of them said it’s mandatory to buy them. I did not like Crest at all! But was out of my league since I’d never purchased a new car before. It was unbelievably stressful and I tried to get out of the deal. Al openly mocked me as I was inexperienced with dealers. I called mgr Jared 4 times and left messages about concerns I had. To this day, (weeks have gone by) he has not returned a single call!!. Buyer beware. You will be forced to buy extras you don’t want and don’t need! More

Juan Borges was amazing. He made everything so easy and the delivery was seamless. Make sure you choose Juan when buying/leasing your car. He made everything so easy and the delivery was seamless. Make sure you choose Juan when buying/leasing your car. More

After I told the dealership that I was not interested in the car they kept calling me and texting me every two days. Very annoying the car they kept calling me and texting me every two days. Very annoying More

No customer service. Everyone there is there for the check and not to help and make sure customers get helped in the way they need. Very unprofessional. Blonde head chick at front desk dosnt know what s check and not to help and make sure customers get helped in the way they need. Very unprofessional. Blonde head chick at front desk dosnt know what she is talking about More

The website says, “We are focused on helping you to get back behind the wheel of your Honda quickly while also ensuring that your vehicle is serviced correctly with your first visit to our auto center.” Lo back behind the wheel of your Honda quickly while also ensuring that your vehicle is serviced correctly with your first visit to our auto center.” Long story short, I’ve been dealing with an engine/exhaust issue since July 8. Crest Honda does not properly diagnose the issue all they do is look at the car and guess. I’ve been to the service center 3 times for the same issue. Before my most recent visit, I took my car to another Honda Certified Mechanic. They had my car for a day and a half and were able to tell me exactly what’s wrong with my car. I took my car back to Creat Honda and they told me 1 of 3 thing could be wrong after 30-45 minutes. I don’t have the time or the money for guessing. The website sets the expectation that my car will be serviced correctly at the first visit. Creat Honda has failed after 3 attempts and all they are willing to do is not charge me for labor. I haven’t been charged for labor since the first repair, no labor charge is no longer enough. Additionally, the other mechanic informed me that there is a safety recall on my car. Creat Honda failed at that too. More

WOW!! That is the theme of this review. The people at Crest Honda are the best!! If you are buying a Honda, buy it there. Their service will WOW you! We are from Chicago and were travelling thru the N Crest Honda are the best!! If you are buying a Honda, buy it there. Their service will WOW you! We are from Chicago and were travelling thru the Nashville area when our van broke down around 2:30PM. My family was in a city we are not familiar with, and our van would not run. This could have been a nightmare for the family. Instead, Crest Honda made an awful situation into a very tolerable one. My wife called Crest Honda in desperation. We had no idea what to do. Zac Harris was outstanding!! He calmed my wife down and provided the name and number of a towing company. He also told us that if we could get the van to the dealer before 5:00, he would have a technician try and fix it before the day was over. WOW!!! The van arrived at the dealer around 4:30 and Zac was able to get someone to evaluate the situation. They determined the repair would take a few hours, so it would have to be in the morning. Luckily, there was a hotel right across the street, so the family stayed there. In the morning, Crest Honda went right to work on the van. They determined the breakdown was caused by an error in the repair at the dealer in Chicago and that the transmission was shot. They found a way to get us back on the road to Chicago with a temporary fix so we could go home. WOW!! The double WOW happened after we arrived home. Zac called to make sure we arrived home safely. WOW!!! WOW!! If you want service that goes beyond expectations, you need to shop at Crest Honda. More