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Crest Honda
Nashville, TN
370 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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370 Reviews of Crest Honda
November 28, 2019
Wrong Diagnosis and Worse Customer Service Took my son's 2009 Honda Accord in due to it running poorly. Charged me $160 to diagnose as needing a full re-ring of the pistons for $3,726 plus tax Took my son's 2009 Honda Accord in due to it running poorly. Charged me $160 to diagnose as needing a full re-ring of the pistons for $3,726 plus tax. That diagnosis for a Honda with only about 130k miles made no sense so I took the car to another garage for a second opinion. Second garage diagnosed it as a cracked spark plug. Charged me $100 to replace all the spark plugs and car now runs great.. In summary, Crest would have charged my approx $4,000 to fix a $100 problem. I would not be writing this review and would probably still take car to Crest for service if Crest had responded to any of my complaints with merely an offer to refund the diaqnostic charge. Take your car there at your own risk. More
by Mike
Employees Worked With
Zachary Harris
August 16, 2019
Mileage listed inaccurate We requested information about a vehicle we saw online and asked a few extra questions and e-mailed back and forth a few times about it, explaining th We requested information about a vehicle we saw online and asked a few extra questions and e-mailed back and forth a few times about it, explaining that we wanted to be sure it was a good likelihood of buying because we had to drive 2 hours. We went to the dealership and went to test-drive the vehicle we had been discussing and found that the information we had been given (both in the initial ad, the extra information and the carfax we were sent by email) all had the mileage listed at 25,000 miles but the vehicle actually had 47,000 miles on the odometer. I could understand a slight discrepancy due to test drives, but to advertise it at just over half the actual miles looked like a bait and switch. The salesman stated that he expected it to sell pretty quickly anyway because he expected someone would come in and decide the mileage wasn't that important to them. We drove 2 hours each way expecting to buy a car only to find that one of the most basic pieces of information had been grossly misrepresented. After this, we wouldn't buy a car here under any circumstances, because I can't trust a business that either lies to their customers or is careless enough to make this kind of mistake. I just looked at their website now, well over 24 hours after our wasted trip and after making them very aware of the false advertising and the vehicle is still there with the same mileage listing. Not correcting this after they were certainly aware of the problem makes me convinced it was an intentional bait and switch. More
by PJS
Employees Worked With
Russell Perkins
May 20, 2019
Amazing! So I had totalled my car and found a good deal online with this dealership. I called the next morning and asked about it and the guy was nice, said it So I had totalled my car and found a good deal online with this dealership. I called the next morning and asked about it and the guy was nice, said it was available and that he would set the keys aside. Within a couple of hours I went to check it out and the guy I talked to was busy with another customer. But Brantly Steele was quick to help us out. He said he had only been there for about a week but had previous experience with selling cars. He located the keys and helped us look at the car, all the features and even let us drive it around the block. He was extremely nice and had a great sense of humor. While we waited for him to fill out paper work with the managers he pointed us to the refreshments and food, (popcorn and hotdogs ?). After he helped us out with everything and I was about to drive the car off the lot he had brought up the keycode on the driver side door, I had never used them before because noone ever knew them. But he went above and beyond to find the code and was successful. He made my experience amazing and I'm so glad that I went to this dealership! Brantly Steele is a great new addition to this dealerships team! Good luck Brantly! 😁 More
by Kimlands
Employees Worked With
Brantly Steele
April 09, 2019
Best dealer experience Everybody I encountered was helpful with information on all aspects of all vehicles, all personal was extremely knowledgeable and very courteous will Everybody I encountered was helpful with information on all aspects of all vehicles, all personal was extremely knowledgeable and very courteous will advise others to visit this dealership just do to the salesman! More
by Customer 1
Employees Worked With
Daniel Duncan
April 05, 2019
They were amazing, considering my situation I was on a long distance journey from Raleigh, NC to Dallas, TX and when I was entering Nashville, my Accord informed me that my collision mitigation I was on a long distance journey from Raleigh, NC to Dallas, TX and when I was entering Nashville, my Accord informed me that my collision mitigation braking system was experiencing a fault and as such my cruise control (adaptive and standard) would not function anymore (something that you don't want on a long highway trip). I asked Siri to find me a local Honda dealership and she came back with Crest and I am very happy she did. I called them and the service adviser I spoke to was very welcoming and told me to get the car there as fast as possible. When I arrived there 20-30 minutes later, I was greeted by Zac Harris. This man was the friendliest, knowledgeable, and most accommodating service rep I have dealt with. I explained my predicament and he assured me they would take a look at it shortly. Probably 90 minutes later, he told me I was good to go. The code that came up was apparently a temporary code and simply turning the vehicle off and on would have cleared it. He explained all that to me and when I expressed the fact I felt like an idiot for wasting his time, he assured me I did the right thing. With that, I got into my car (which for good measure they washed) and drove off. That interaction was enough to cause me to write this glowing review. However, the real cherry on top came about 2 hours later when Zac called me to check me and make sure everything was fine. I felt very valued. Sadly, I probably won't ever do business with them again but if I were a Nashville resident, they would be my dealer. More
by Patric Pederson
Employees Worked With
Zac Harris
March 12, 2019
I wasn't born yesterday I came in on Saturday, 3/9 for an oil change and a recall that needed to be done. It was a great experience right up until I got the bill. I had an ov I came in on Saturday, 3/9 for an oil change and a recall that needed to be done. It was a great experience right up until I got the bill. I had an overhead dome light that needed a new bulb put in. I bought the bulbs at Napa Auto Parts, but was unsure on how to get the dome light cover off without breaking it. I asked if while they had it in there, they would put the new bulb in. They charged me $19.95, but were "kind" enough to take 10% off, ultimately charging me $17.95 to pop a bulb in. I understand charging me something, but that was just ridiculous. More
by tracyfrigm
Employees Worked With
Kenneth Wahl
January 11, 2019
Another great visit to Crest Thank you again to Chad Hunnel who always takes the best care of my Honda - have been using him for years-he’s the best ! Thank you again to Chad Hunnel who always takes the best care of my Honda - have been using him for years-he’s the best ! More
by DeeDee
Employees Worked With
Chad Hunnel
September 27, 2018
Shockingly Unprofessional The manager of the Crest Honda in Nashville, and the service manager, treated my family with the utmost disrespect. It is hard to understand, since w The manager of the Crest Honda in Nashville, and the service manager, treated my family with the utmost disrespect. It is hard to understand, since we own an aging Honda and could have soon been in the market for a new one (but we will never purchase one again). Avoid this place at all costs. Unethical, unprofessional. Plus service is twice what it costs at the much better Music City Honda. More
by Colly1
Employees Worked With
Matt West
August 24, 2018
Very unhappy Service dept called said our starter was covered by the warranty and we would only have to pay the taxes so I told them to go ahead and replace it, go Service dept called said our starter was covered by the warranty and we would only have to pay the taxes so I told them to go ahead and replace it, go to pick up car and they tell me I have to pay the taxes shop fee and one hour of labor and its $338!!! I could have got it replaced cheaper with no warranty at any local shop!!! Not happy at all had no solution for me when I told him HE HAD told me I was only going to have to pay the tax!! Will never go back!!!! More
by Dani
Employees Worked With
Sandreas
July 20, 2018
They overcharged us and refused to refund us for it! This is a horrible dealership. They offered us something for free and then charged us for it and refused to pay us back. I've been chasing them for mo This is a horrible dealership. They offered us something for free and then charged us for it and refused to pay us back. I've been chasing them for more than 6 months. They are manipulative and dishonnest people. Stay away. More
by MNBE
Employees Worked With
Patti Morrison and the manager
