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Crater Lake Ford

Medford, OR

2.9
216 Reviews

2611 Biddle Rd.

Medford, OR

97504

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216 Reviews of Crater Lake Ford

May 11, 2019

Exceptional. Very pleaseurable experience. Coyon gave us unbiased information to make the right choice for our family. It was quite painless. I would buy again the More

by Jtct84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Russell Turner
May 13, 2019 -

Crater Lake Ford responded

Hello, thank you for taking the time to give us this great review! Coyon is absolutely great to work with and he will be happy to hear how wonderful he made your visit. Make sure to schedule your maintenance appointments with our service department and if you have any questions please don’t hesitate to give us a call. We look forward to seeing you again!

May 10, 2019

Oil time The only think I would like better is if I could get my car washed there and not have to go to a separate place to get it done. More

by Jude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
May 13, 2019 -

Crater Lake Ford responded

Hello Jude, thank you for this review & feedback! Unfortunately with the amount of vehicles that come through in a day, providing a complimentary car wash to every vehicle was not time efficient for us or customers. So we now pay for car washes at another business but it is still free for you to use at your convenience. We hope you understand and look forward to seeing you at your next visit!

May 09, 2019

New Mazda Purchase Easy purchase. Everything worked out in advance. No surprises on arrival. Just arrive, drive, and finish the paperwork. Everything well present More

by Zoom Zoom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glen Pool
May 07, 2019

Best Service Department Team Crater Lake Ford took care of me when I blew a tire (road hazard) in spite of me purchasing my Black Label Nautilus out of state. From the time I was More

by Virginia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hassler Trevor Sullivan
May 03, 2019

Service for my F350 As usual, great experience, Jason takes great care of me and my truck. Jason is always upbeat and helpful, even when he has to deliver bad news about More

by Aceman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason in service
May 13, 2019 -

Crater Lake Ford responded

Hello Aceman, thank you for this wonderful review! Jason is definitely a great asset to our team and he will be very happy to hear how well he continues to provide our customers with the experience they should expect. We look forward to seeing again!

April 26, 2019

Excellent Service I had my 2017 Mazda CX5 serviced and had a good experience. Trevor Sullivan took good care of me. He called me when the work was done. Bill Newell wa More

by Schneider Family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Sullivan and Bill Newell
April 22, 2019

Great Experience Crater Lake Ford always does a great job for me. I would recommend them to anyone that needs their Ford serviced. Thank you to all of the staff at Cra More

by spotter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Sullivan, Ron Lindsey
April 19, 2019

Love our Ford Edge Always satisfied when I deal with Dick Dahl. He hasn't let me down yet and I have purchased 4 cars from him over the years. More

by BobCW
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dick Dahl, Jeremy Taylor
April 12, 2019

Always a great experience My power window on my F-150 finally gave up after 15years , called Nathan in Service , he worked me into their busy schedule and it was fixed in just More

by F150-5.4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Niemeyer , Service
May 13, 2019 -

Crater Lake Ford responded

Hello, thank you for giving us a great review! We are happy that Nate was able to accommodate you and fit you into the schedule that day. We absolutely do our best to ensure a great experience with every visit. We hope to see you again soon!

April 09, 2019

First time.. My husband usually deals with any car problems so this was my first time and I was amazed at how easy Jason in Service and Ed (Shuttle) made the whol More

by Callie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason in Service, Ed the shuttle driver
May 13, 2019 -

Crater Lake Ford responded

Hi Callie, thank you for letting us know about your experience! It’s never fun to deal with car problems so we understand the importance of keeping your visit as painless as possible. Jason and Ed are definitely two great assets on our team and are always happy to help. Please come see us again if you have anymore problems!

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