Crabtree Nissan

The worst car experience I've ever had in my life !!!! Don't put up a deposit down on a car there even if they say it's refundable it's like pulling teeth to get it and The sales manager Scott is probabl Don't put up a deposit down on a car there even if they say it's refundable it's like pulling teeth to get it and The sales manager Scott is probably one of the worst human beings on this earth unfortunately one of his employees have to take the rap because you won't answer the phone Scott is a coward More

Seemless, easy and personable Upon visiting Countyline Nissan I was surprised as to how easy it was to decide to lease again. This is in large part due to Eli and Sal's personable Upon visiting Countyline Nissan I was surprised as to how easy it was to decide to lease again. This is in large part due to Eli and Sal's personable, straightforward approach. Both were accommodating and truly a pleasure to deal with. In my opinion, a role model for other Nissan dealers to follow. 100% satisfied. Visit them, you will be pleasantly surprised as I was. More

Great experience, great products, & great people. I sat down with Dave, he showed me a variety of cars as I didn't know exactly what I saw looking for, he was very knowledge able about every vehicle. I sat down with Dave, he showed me a variety of cars as I didn't know exactly what I saw looking for, he was very knowledge able about every vehicle. He was extremely patient as this was a big decision for me. We finally found a car he worked the numbers the prices were great. I had a great friendly experience working with Dave and I will never go any where else to buy another vehicle. More

they make it so you have to go back Bought a car in 2011 as a second owner, clean Carfax. Now that I'm looking to trade in elsewhere it has been nearly impossible to get decent trade va Bought a car in 2011 as a second owner, clean Carfax. Now that I'm looking to trade in elsewhere it has been nearly impossible to get decent trade value. Here's why: originally my entire ownership was left blank on Carfax even though I have a maintenance plan through county line. When I called the service manager to ask why, he said they don't upload history to Carfax but they have all my records there (aka we will give you a better value than anyone else). Fast forward a couple months and I'm back car shopping only to find out that my Carfax is now complete with my long list of scheduled maintenance etc. However now there is a 6 month mileage rollback put on the previous owners history. Complete xx. This inconsistency was NOT there when I bought the car, and it was not there when I shopped the car in the past. Won't ever go back here. High pressure sales team as well - tried putting my wife in the same car that we already own as a second car and the sales guy started giving her a sad puppy dog routine when she wouldn't buy. Oh. Last thing. 3 inch long deep scratch in my bumper that wasn't there before an oil change. Called every day for a week and left multiple messages on different lines to include their service manager without one response. More

Can't give a 0! I had an agreement with the owner, Mr. Bob Bannon where he agreed to reimburse me for my expenses when I came to visit just before Labor day. The agre I had an agreement with the owner, Mr. Bob Bannon where he agreed to reimburse me for my expenses when I came to visit just before Labor day. The agreement was both verbal & in writing! NOW, it's a month later and I AM STILL WAITING FOR MY $664.43. 1?2 the time he won't even respond on the matter if he even feel like responding at all! More

no call back from service dept called service dept on 8/25/14 re: software update on my 2015 roque. service rep was unaware of any update, stated he would call back, never did.three called service dept on 8/25/14 re: software update on my 2015 roque. service rep was unaware of any update, stated he would call back, never did.three days later went to another dealer and got software update. on thur 9/28/14 called again wanting to speak to service manager (greg perez) to complain about service,left message, no call back either!!!!! More

New Car Nightmare I am 69 years of age and should have brought my son with me as a witness. He was working at the time I stopped in curious if I could lower my car pay I am 69 years of age and should have brought my son with me as a witness. He was working at the time I stopped in curious if I could lower my car payments. I came in with a 2011 Nissan Altima Hybrid with 38K mileage. Low mileage and in immaculate condition. My reason was to trade down for a lower car payment and a Sentra with a blue tooth and cruise control. Nothing out of the extraordinary and nothing fancy. Sal DiGrazzio took me out in a car that had the Blue Tooth and cruise control on the steering wheel. When I came to pick up my car, which was brought in from another location, it had blue tooth on the front ceiling area, but NO cruise control. I overpaid for a car with nothing, it was an automatic but stripped with the BARE essentials. 1. The car was dirty, dusty not washed and not cleaned as I was promised. Sal told me the car would be cleaned and ready. 2. The car had no cruise control, I was devastated and luckily I did not have a heart attack, but did have an anxiety attack. Sal gave me a dirty look (like oh no, here we go) but he lied about the car I test drove. It had those features on the steering wheel. I was falsely dominated by Sal who I understand is one of your managers. Why? Why would you have a manager that does NOT stand by his word? Why should I as a consumer buy under false pretenses and why do you have incompetent people selling Nissans? 3. He went through the vehicles performance so quickly; I had to read it over when I got home, which I usually do anyway to know where things are. Never took the time, very rushed. Maybe you should consider putting him back as a sales person, he is not a good manager. 4. I could not reach him on the phone and when I asked to speak with you, someone always intercepted the call and put either Sal or Adam on the phone. Speaking to the receptionist is a good idea to get the person you are calling and not someone else. I feel they were intercepting the call so that I wouldn’t talk to you and let you know what happened. I concluded they didn’t want me to contact you in any way, but there is the mail and email. I ended up picking my car up with the cruise control on the left side of the steering wheel like they added years and years ago. It is in the way of the turn signal. I wish they could take this car back and give me back my car. I hate the car as is and will be writing to the CEO of Nissan. It may never get resolved, but at least someone may read this and I can save that person the nightmare that I went through. More

Mike Bush was the most informative helpful salesman I've ever dealt with in my experience of car buying. He went over and beyond helping me get the car I want to be in. His knowledge of the process and I've ever dealt with in my experience of car buying. He went over and beyond helping me get the car I want to be in. His knowledge of the process and helping me get into a car that I want to get into was impressive! He was not only professional but very kind, friendly and courteous as well. I would always recommend Mike Bush to any of my family and friends who are considering buying a car. Mike Bush treated my mother and I like we were family and made the car buying experience amazing, comfortable and just easy. Mike Bush was extremely honest and also went out of his way to accommodate all my needs. I must be honest, thanks to Mike Bush and his and is amazing service, I will always go to Nissan for a car in the future. More

My husband and I have not bought a new car in 10 years. When we walked into the dealership we were greeted by Kevin who was very helpful and friendly. As we talked I noticed he was a person who actually When we walked into the dealership we were greeted by Kevin who was very helpful and friendly. As we talked I noticed he was a person who actually cared about us as a customer and not just a sale. I also noticed the other employees as they walked by us they acknowledged us by saying hello with a smile. We went to several dealerships and went back to Nissan because of the first impression Kevin and the staff made with us. He did not rush us to sign on the dotted line like the other dealerships. The 2013 Rouge we looked at on our first visit was sold and I asked Kevin if he could get one with the same features and color. And within a few days he had the same car but even with more features. Kevin went over every detail with us on the new car and answered all questions we had. I am not an easy person to persuade to buy a car but Kevin was patient with me even though he wasn't sure we would buy the car. I have worked in the customer service field for most of my life and I would recommend Kevin and the employees at Countyline for the best customer service at a dealership. More