Covert Ford of Austin

Great service Kenny help us out over the years buy new trucks and selling trucks. I recommend there service. Thank you Kenny for all your help over the years. Kenny help us out over the years buy new trucks and selling trucks. I recommend there service. Thank you Kenny for all your help over the years. More

14yr Loyal customer, 1st experience of poor customer service I have been a loyal ford customer for the past 12 years and have purchased my last 7 vehicles from Ford due to the great dependability of my vehicles I have been a loyal ford customer for the past 12 years and have purchased my last 7 vehicles from Ford due to the great dependability of my vehicles purchased as well as the wonderful customer service. But to my surprise, on July 25, 2014, I was at the receiving end of some very poor service at the Covert Ford dealership. When I arrived at the dealership I asked for the salesperson Mrs. Lewis that I had been in contact with via e-mail and was told she was busy and I was directed to work with Mr. Macintosh. His demeanor was such that he seemed disinterested in working with me and only doing it so I wasn't sitting around. We walked outside to the vehicle I was interested in but it was blocked in and unable to be moved for a test drive. Mr. Macintosh insisted that he would get a few cars moved around so I could test drive the car I was interested in even thought I told him it was quite all right. I was asked to wait at the vehicle in the 100 degree Texas heat while he made arrangements. 10 minutes passed without any update so I choose to return to the building and look for Mr. Macintosh where I found him at his desk helping another costumer. When he saw me walking up he quickly got up to greet me and asked what I would like to do next and I suggested we look into the trade in value for my vehicle. At this point he asked me to wait until Mrs. Lewis' desk opened up and it would be about 5 minutes. I waited for about 20 minutes without being tended to or addressed before I had enough and left. I was appalled at such behavior and I hope you look into the matter, and make sure such an incident is not repeated. Your company has been known to provide excellent customer services, and such events tarnish the company reputation. More

Ilan was a great salesman. He made the process very easy and did everything he said he was going to. I would highly recommend him. and did everything he said he was going to. I would highly recommend him. More

I purchased a new Ford Focus for my 16 yo daughter for her birthday. Ilan and Covert were very easy to work with. I made a phone call, was connected to Ilan, told him what I was looking for, he had an a her birthday. Ilan and Covert were very easy to work with. I made a phone call, was connected to Ilan, told him what I was looking for, he had an answer in a few minutes, and I went to the dealership later that day and completed the transaction very quickly. I didn't need the car until the following day, so I came back, dropped off my F-150 for regular scheduled service (which was also bought quickly and easily from Covert) and took my daugther's car home. The overall experience with Ilan and Covert was excellent. No complaints, great service, great price! More

I've purchased several vehicles over the years with Wendell, and I've never seen anything less than PERFECT salesmanship. No high-pressure sales tactics, very good about explaining options and informin Wendell, and I've never seen anything less than PERFECT salesmanship. No high-pressure sales tactics, very good about explaining options and informing the customer. Extremely well educated about products and availability. He doesn't have to fight you to get your money, because he usually has customers lined up waiting for him. This gives you the luxury of being able to take your time and make sure the sale (and the process) is so good, you'll come back again and again the next time you need a car. More

Eiji Evans: Eiji was the person I was referred to on a Eiji Evans: Eiji was the person I was referred to on a late Sunday telephone call inquiring about an internet sale. He arranged to have the vehicl Eiji Evans: Eiji was the person I was referred to on a late Sunday telephone call inquiring about an internet sale. He arranged to have the vehicle on-site when I arrived on Tuesday morning. He was extremely knowledgeable and thorough. During the negotiation he was my advocate and I was very satisfied with the sales agreement. I have purchased new vehicles for over 40 years and Eiji is the most qualified I have experienced. I have already recommended him to others. More

I gave our review with Eiji Evans at Covert 5 stars. He was such a pleasure to work with on the purchase of our new Expedition. We are thrilled with our new truck and am thankful for Eiji for providing out was such a pleasure to work with on the purchase of our new Expedition. We are thrilled with our new truck and am thankful for Eiji for providing outstanding customer service. He was so friendly and quick to reply to my emails/phone calls. I will definitely refer our friends and family to him! Thanks, Eiji for making it a wonderful experience! More

I traveled all the way from San Antonio to purchase my 2012 Mustang GT which I found listed through this website. It was pre-owned with 9,430 miles on the clock, and I must say I could not believe it was 2012 Mustang GT which I found listed through this website. It was pre-owned with 9,430 miles on the clock, and I must say I could not believe it was a used vehicle. Spotless is the only word I would use to describe the condition of the car, well perfect would be a good substitute also. Anyway, I love my bright red Mustang, and I will always make the drive up to Covert Ford for my Ford vehicle purchases! More

I submitted an inquiry through Ford's website and heard back within an hour from Eiji Evans. The price he quoted me was so much lower than the MSRP that it made me wonder what the catch was. It could heard back within an hour from Eiji Evans. The price he quoted me was so much lower than the MSRP that it made me wonder what the catch was. It could help that I was getting one of the last 2013 models, but he gave me his best price straight off and there was no haggling or upselling later. I've brought it back to the dealership twice to fix a couple minor aesthetic issues and both times I felt like they weren't just doing the bare minimum, but making sure it looked like it should new. This was my first new car buying experience and it couldn't have been much easier. More