Covert Ford of Austin

Performed service as requested at a reasonable price. Did not try to up sell me. The did the work in a little longer than quoted but still a reasonable time to complete. Did not try to up sell me. The did the work in a little longer than quoted but still a reasonable time to complete. More

My advisor, Patti G was very personable and courteous. My vehicle was well cared for. My vehicle was well cared for. More

Wendell Tanner has always made the buying experience at Covert Ford smooth with no stress. He is extremely knowledgeable, polite, and professional. I have bought over 15 vehicles from him since 1996 and Covert Ford smooth with no stress. He is extremely knowledgeable, polite, and professional. I have bought over 15 vehicles from him since 1996 and referred over 200 people to him for vehicles purchases. The results are always the same- Superior customer service with polite knowledgeable professionalism! More

Good experience except with F and I. I believe his name was Leon. His terminology was misleading and high presure for maintenance and extended warranty. Eli and Samantha were awesome and I believe his name was Leon. His terminology was misleading and high presure for maintenance and extended warranty. Eli and Samantha were awesome and I sincerely appreciate their patience and information. Still waiting on Nathan to get back with me on some accessory items. There are some scratches that need to be buffed out and still waiting on Jacob with a date to bring it back in. More

Wendell is by far the best! 100% . Our next purchase will be through him. And the next after that. 100% . Our next purchase will be through him. And the next after that. More

11 days in garage. Work done in a few hours. Warranty work. Never returned calls. Untruthful and changing stories. Hard to find good help. Great phone recordin Work done in a few hours. Warranty work. Never returned calls. Untruthful and changing stories. Hard to find good help. Great phone recording system, never called back or answered. They’re indignant when held accountable for their incompetent process. Indicative of abundant customers don’t care about losing a few. I think they farmed work to Riata and never told me. Scratch them off the list. Roll your dice somewhere else. More

I want to express my deepest gratitude for the exceptional service provided by your staff during my sister-in-law's recent vehicle purchase. As a recent widow, she was overwhelmed, but your team w exceptional service provided by your staff during my sister-in-law's recent vehicle purchase. As a recent widow, she was overwhelmed, but your team went above and beyond to address her concerns promptly. Pam is now a happy and loyal customer. Thank you for your professionalism and dedication More

I have owned my car I purchased from Covert Ford-Lincoln in Austin for almost four years. When I purchased it, they also sold me a maintenance service plan. Called the Service Manager, Luis, today to sche in Austin for almost four years. When I purchased it, they also sold me a maintenance service plan. Called the Service Manager, Luis, today to schedule routine maintenance just to find out they won't honor the terms of the agreement anymore...it's no longer cost effective for them. Cannot recommend them as a reputable dealer any more. I will not be buying my next car from Covert Ford-Lincoln and will probably not buy from any Covert dealer given the dealer's leadership failure in Austin. More

I have never written a bad review in my life, but here it goes! I just spent TWO HOURS waiting to pick up my vehicle from service while on my lunch break on Wednesday afternoon. Just for them to pull my vehi goes! I just spent TWO HOURS waiting to pick up my vehicle from service while on my lunch break on Wednesday afternoon. Just for them to pull my vehicle around to the service drive! After 30 minutes they apologize for the delay. No problem. I politey let them know that I’m running late and need to get back for work. After one hour I ask again where my vehicle is, or if something has happened to it, because I have to get back to work as soon as possible. I’m told they’re working on getting the vehicle up front, it will be any minute. After an hour and a half I demand to know where my vehicle is and if they dont know then I need a ride back to work. They assure me someone is pulling it around “any second.” At this point I walk the lot thinking someones going to be performing PDR or scratch repair on it because whoever was pulling it out must have damaged it (truck is 6 months old). Can’t find it anywhere so I sit back down. After an hour and a half it appears they’re scrambling to find my vehicle. Finally they say that my vehicle “was about to be transferred to their remote lot offsite”- but they stopped that just in time and is being brought around “any second” again. Ten minutes later they come out and inform me that my truck has been parked in said remote lot for several days and they’re sending someone to pick it up right now. Needless to say, I’m furious that my new vehicle sat in an unsecure lot for who-knows how long- and they didn’t even know where it was when I arrived to pick it up! The two hours I spent there caused me to miss multiple appointments that afternoon and now I have upset customers on my end. This is the second new Ford I’ve purchased from Covert and first time using their repair service. I dropped my vehicle off and stated specific issues that have already been diagnosed third party. Both issues were easy to diagnose and replicate. And guess what- both issues they said they could not diagnose or replicate. They only tell me this after my vehicle sitting there for 11 business days after my appointment with no communication with significant effort on my part. I could not get ahold of my service writer via call, text, or email for four days in a row. Honestly at this point, I’m quite sure my vehicle sat in their remote offsite parking lot (off Riata parkway) for the entire two weeks it was in Covert’s posession and was never pulled into the shop. They were just tired of me calling and said come pick it up. Boy, was that a mess! Worst experience I could have imagined! More

Near dealership you see a bill board says No. 1 Ford Dealer in Austin! Yes, they , especially General Manager and his assistant , are No.1 in CHEATING, LYING, and CONNING! Don’t you ever buy 1 Ford Dealer in Austin! Yes, they , especially General Manager and his assistant , are No.1 in CHEATING, LYING, and CONNING! Don’t you ever buy a car or enter this dealership! It’s worth driving a few extra miles to buy Ford car ! I have complained to Ford Motors and they opened a ticket to follow. I will provide all text messages to Ford Motors and local TV, fraud department to expose so that public will be aware about this horrible dealership!! 512.426.2030 More