Covert Ford of Austin

Great price on the vehicle I wanted! Blew my already pre-approved financing out of the water by more than 16%!!! Blew my already pre-approved financing out of the water by more than 16%!!! More

Brittany was professional and very helpful. She took care of last minute details. Soulhara was also. She took care of last minute details. Soulhara was also. More

Made the appointment for a recall warranty part replacement and I feel the dealer should order the parts when the appointment is confirmed and not wait to check in the vehicle before ordering the p replacement and I feel the dealer should order the parts when the appointment is confirmed and not wait to check in the vehicle before ordering the parts that are factory recalled. It took 11 business days to replace a recalled backup camera, due to waiting on the parts to arrive. Picked up the car and found they broke a Tag light installing the new part. I am still waiting on how the dealer plans to address the broken part. No proactive communication I had to call and text multiple times just to get the status on my vehicle. More

Service experience was terrible and would not recommend Covert for services. The items we took the vehicle in to have repaired were not addressed (recall work and others) and they had our vehicle for a we Covert for services. The items we took the vehicle in to have repaired were not addressed (recall work and others) and they had our vehicle for a week. Poor communication and service. More

Almost no communication in regard to vehicle status and all were repairs were not completed. I did not know all repairs were not completed until I checked out. The dealership had the car for 3 weeks as w all were repairs were not completed. I did not know all repairs were not completed until I checked out. The dealership had the car for 3 weeks as well. More

Our car is 6 months "old" and has under 3K miles. We purchased it from this dealer: took 36 hours from drop off to diagnose and order the part - several days to get the part - not covert's fault We purchased it from this dealer: took 36 hours from drop off to diagnose and order the part - several days to get the part - not covert's fault - inflexible pickup windows (have to be there by 6). Not the fault of any employee that was helping us. More

John langmore is the best/ great service, very professional, quick, descriptive, excellent, communication, top notch professional, quick, descriptive, excellent, communication, top notch More

Aaron & Tyrone did an amazing job. Pain free purchase since I am out of town. Pain free purchase since I am out of town. More

I was so pleased with this "mobile service! " The tech, Shaun, arrived right on time, politely explained everything he was going to do and completed the job within 1 hour. I would definitely do " The tech, Shaun, arrived right on time, politely explained everything he was going to do and completed the job within 1 hour. I would definitely do this again, when possible. Total convenience! More

They were eager to help me I make arrangements to pick me up to come see the vehicles that I wanted to look at! They already had an approval for one all set up for me with no down payment! They said that was up to come see the vehicles that I wanted to look at! They already had an approval for one all set up for me with no down payment! They said that was due to a different finance company and approval rating because of my good credit that I had worked on to get! More