Covert Ford of Austin

As soon as I came there, I was immediately guided to a line were the girl who attended me checked my problem, solved it and sent away! She was kind, practical and fast! Thanks!!! line were the girl who attended me checked my problem, solved it and sent away! She was kind, practical and fast! Thanks!!! More

always a pleasure. went above and beyond in processing warranty claim. made sure we weren't out of pocket. Cause and effect. Good Service equals loyal customers. went above and beyond in processing warranty claim. made sure we weren't out of pocket. Cause and effect. Good Service equals loyal customers. More

the covert team very professional. I am very happy for my car had maintenance yesterday. Thank you very much!! I am very happy for my car had maintenance yesterday. Thank you very much!! More

The gentleman I worked with, Earl, was incredible. Was very transparent about what the service center was capable of and what the turn around time would be. He then was instrumental in getting my car Was very transparent about what the service center was capable of and what the turn around time would be. He then was instrumental in getting my car seen and serviced way before the initial quoted time. Excellent service. More

Buying a car was good but the service since has not been great. Probably would stop me from buying with covert again. great. Probably would stop me from buying with covert again. More

We left this dealership feeling extremely frustrated. I had an appointment for 7am and dropped the truck off at that time. We were told the tech staff would be able to inspect and address our concerns th I had an appointment for 7am and dropped the truck off at that time. We were told the tech staff would be able to inspect and address our concerns that day, but we didn’t hear anything from them (and it’s my understanding that nobody even looked at the truck) until 9am the next day. We tried calling 5-6 times and got no response. Once we figured out what was wrong with the truck they wanted to charge $2000 for the repairs. We left (after paying $220 for the diagnosis when we told them exactly what the problem was) and did the repairs ourselves in 2-3hrs for $500 in OEM parts. When we were doing the work we also found that many plastic fasteners were missing from various plastic cover plates in and around the front end of the truck. Overall, these guys are negligent, over-priced, and unresponsive. If you have the choice, take your vehicle somewhere else. We will not be returning. More

Thank you Danny, Dan, Kenny, and Anthony… God Bless you are for this beautiful truck. are for this beautiful truck. More

Thank you! We have been clients of 183HWY Covert for 30 years. Keep up the good work! We have been clients of 183HWY Covert for 30 years. Keep up the good work! More

Very happy from start to finish. Chris, the sales rep who worked with me, was VERY helpful in finding the exact car I wanted. And I know it took a lot of searching! After I purcha Chris, the sales rep who worked with me, was VERY helpful in finding the exact car I wanted. And I know it took a lot of searching! After I purchased the vehicle, there was an air conditioner issue and the fixed it right away along with coming out to pickup it up and leave me something else to use. Really appreciate their support. Sam who helped me “get to know” my car was awesome. Loved her! More

Easy. Breezy. Cover girl! They delivered directly to our house and drove our trade in away. Breezy. Cover girl! They delivered directly to our house and drove our trade in away. More