Covert Cadillac Bee Cave

Covert Cadillac Bee Cave responded

I’m truly sorry to hear about the issues you’ve encountered with your vehicle and the lack of communication from our team. It’s disappointing to learn that important features were not present and that you felt misled during the purchase process. Your experience should have been much smoother, and I apologize for the frustration this has caused. We understand how important it is to have clear information and support, and we will address your concerns with both the sales and service departments. If you could provide more details or reach out directly, we’d like to work towards resolving these issues and ensuring you receive the necessary paperwork and support. Thank you for bringing this to our attention.

Covert Cadillac Bee Cave responded

Charles, Thank you for your kind words! We’re thrilled to hear that Sam made your car buying experience so easy and enjoyable at Covert Cadillac Bee Cave. We appreciate your recommendation and are glad you’d suggest both our dealership and Sam to your friends and family. If you need any further assistance or have any questions, we’re here to help. Thanks again for choosing us!

Covert Cadillac Bee Cave responded

Don, Thank you for taking the time to leave a review! We’re thrilled to hear that your visit to Covert Cadillac Bee Cave was met with professionalism and politeness. It’s our goal to provide a seamless and welcoming experience for every customer, and we're glad we could deliver on that promise for you. If you need any further assistance or have any questions, please feel free to reach out. We look forward to seeing you again!

Covert Cadillac Bee Cave responded

Thank you for your fantastic review! We’re delighted to hear that you’ve had a positive experience with our friendly and professional team at Covert Cadillac Bee Cave. It’s great to know that our thorough service and availability of loaner cars have made a difference for you. We understand how important convenience is, and we’re glad we could meet your needs. If there’s anything more we can do for you, please don’t hesitate to reach out.

Covert Cadillac Bee Cave responded

Thank you for your positive feedback! We’re delighted to hear that Wade Higginbotham provided you with great service at Covert Cadillac Bee Cave. It’s wonderful to know that the work was completed on time and to your satisfaction. We appreciate your kind words and look forward to assisting you again in the future. If you have any more questions or need further assistance, feel free to reach out.

Covert Cadillac Bee Cave responded

Cory, Thank you for your continued support and great feedback! We’re thrilled to hear that you’ve always had a positive experience with us at Covert Cadillac Bee Cave. Our team takes pride in providing top-notch service, and we’re delighted that it shows. If you need anything else or have any questions, we’re here to help. Thanks again for choosing us!

Covert Cadillac Bee Cave responded

Jeff, Thank you for the great feedback! We're pleased to hear that your experience at Covert Cadillac Bee Cave was both fast and friendly, and that you appreciated the quick delivery. Our team strives to make every step of the process smooth and efficient, so it's wonderful to know we hit the mark for you. If you need any further assistance or have more questions, feel free to reach out. We look forward to serving you again in the future!

Covert Cadillac Bee Cave responded

Thank you so much for your glowing review! We’re thrilled to hear that you had an awesome experience at Covert Cadillac Bee Cave and that Jennifer Estrada provided you with exceptional customer service. We take pride in our team's dedication to making every visit outstanding, and it’s wonderful to know Jennifer made a positive impact. If you need anything else or have any questions, please feel free to reach out. We look forward to serving you again!

Covert Cadillac Bee Cave responded

Joe, Thank you for your kind words! We’re delighted to hear that you had a great experience at Covert Cadillac Bee Cave. It’s wonderful to know that our friendly check-in, comfortable customer lounge, speedy service, and car wash all contributed to a smooth and satisfying visit. We’re glad your car was ready for the road and in great shape. If you need anything else or have further questions, don’t hesitate to reach out. Safe travels and we look forward to seeing you again!

Covert Cadillac Bee Cave responded

Thank you for sharing your experience! We’re glad to hear that Cadillac Roadside was prompt in assisting with the towing of your XT4 and that our team at Covert Cadillac Bee Cave worked diligently to resolve the issues with your vehicle’s information system. It's great to know that the technology department's efforts, including consulting with GM specialists, made a positive impact. If you need any further assistance or have additional questions, please don’t hesitate to reach out. We’re here to help and look forward to serving you in the future!