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Countryside Nissan - Service Center

Countryside, IL

4.6
403 Reviews

403 Reviews of Countryside Nissan - Service Center

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June 19, 2024

Great people and service but the oil change price almost doubled in 6 months. In Jan of 24, I was charged 68.70 + tax and in June I was charged 95.23 + tax. 39% increase. I will be going elsewhere. More

by kander753
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
BJ Diloy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Countryside Nissan responded

kander753, we did have a price in late January, that we had put off for a while. We were hesitant to increase because we know all of our customers are also seeing costs rise in every sector of their lives also. We first shopped the area dealerships and independent oil change places to make sure we knew the market. We increased the price to help cover the increase in costs we have experienced in materials, supplies and labor. We found that the independent shops are still above what you experienced with us. We are sorry that you are unhappy and respect your choices. We do hope we will see you again.

June 19, 2024

In for an oil change and multi point inspection on my 2004 Pathfinder. Great service. Greeted with a smile. Garland is always very helpful. More

by cpelzek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garland Hicks
Jun 20, 2024 -

Countryside Nissan responded

Cpelzek, 20 year old Pathfinders are pretty cool for us to see. Congrats on keeping it in great running order! Thank you!

June 19, 2024

dealership's wifi was not working, and I did not get a car wash after the service as expected. More

by HILBERTMOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Countryside Nissan responded

We’re sorry, HILBERTMOY, that the WIFI was down, we had a new network installed overnight and should be in a better spot moving forward! Please give BJ a call and he will personally run your car through the wash, sorry for the inconvenience!

June 19, 2024

Prices are way too high. .tried to charge me 143 for two filters when I found them on Amazon for 25.00. Paid 143.00 for and oil change and tire rotation. Last time I go to N More

by TONYPIEGARI8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

Countryside Nissan responded

Thank you, TONYPIEGARI8, for the 3 star rating inspite of your frustration with our pricing. We do shop the competition repeatedly to make sure we are at the market. Costs for labor, materials and supplies have skyrocketed in our sector of the economy also. Good find on the amazon filters, non-manufacturers product can save some dollars. Keep an eye on their life expectancy.

June 17, 2024

I left my car for an oil change on Thursday evening for a Friday 9a appointment. I received an email regarding suggested repairs at 8a and replied to that email by 8:30a. After that I did not hear from the d More

by JMETZL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
BJ Diloy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Countryside Nissan responded

JMETZL, We're sorry! This seems like a very big frustration for you and if our team did reach out they should have verified and attempted to reconnect. Its pretty rare that we see a communication gap like this on BJ's watch. We hope the work was performed correctly and we hope you will give us another opportunity to do better by you.

June 16, 2024

Customer service was A+. Only problem was the interior got dirty. (Light grey, driver seat had grease or oil on it, center console, shifter and steering wheel all needed clea More

by candysinger2614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of name
Jun 17, 2024 -

Countryside Nissan responded

Thank you, candysinger2614. We agree that you should not experience dirty or soiled interior after service. We'll make sure to review best practices with the technicians, obviously they are designed to prevent this sort of issue.

June 15, 2024

By writing at least 15 words for this review, I am giving Kuba Luc the best review that is possible with this format. Exceptional salesperson! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ More

by CCRO118
Recommend Dealer
Yes
Employees Worked With
John Benedetto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kuba Luc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Countryside Nissan responded

HAHAHA! Thank you, CCRO118, we love it!

June 15, 2024

Very friendly, Professional and excellent service, we ahve been customers for over a decade. highly recommend this dealer and the service team. More

by INFO@CUBEINSTALLINC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Countryside Nissan responded

Thank you for the continued support over the years, INFO@CUBEINSTALLINC.COM!

June 15, 2024

Have been with Countryside Nissan through several cars and the people are always very friendly. They always fit me in and get me out in a timely fashion. More

by HOUSEOPOWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Walega
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Countryside Nissan responded

Thank you, HOUSEOPOWER!

June 15, 2024

I liked the idea of watching the video to see what’s being done. Everyone is very courteous. More

by REENIEMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Walega
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2024 -

Countryside Nissan responded

People LOVE the video and can see why! Thank you, REENIEMAC!

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