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Countryside Nissan - Service Center

Countryside, IL

4.6
513 Reviews
Call Service Center (708) 352-9200

513 Reviews of Countryside Nissan - Service Center

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December 25, 2024

I called to schedule an appointment on Saturday 12/21/24 at 9am. I was told there were no available appointments for this day. The woman who answered the phone proceeded to offer me an appointment for the n More

by mccalistermichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cinthya Bautista
2.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Countryside Nissan responded

mccalestermichelle, we're sorry that there was a disconnect between our online scheduling system and the instore calendar. As you'd imagine the person accepting the phone calls doesn't decide if we have room for the day, they are responding to the direction from the service team. Often when the 'walk-in' traffic exceeds the 'scheduled' traffic we can have a difference in the available slots for the day. We used to book heavy and then people complained that we were too slow. In any case we are very sorry that you are unhappy and hope you will give us another chance to earn your business.

Dec 27, 2024 -

Countryside Nissan responded

mccalestermichelle, we're sorry that there was a disconnect between our online scheduling system and the instore calendar. As you'd imagine the person accepting the phone calls doesn't decide if we have room for the day, they are responding to the direction from the service team. Often when the 'walk-in' traffic exceeds the 'scheduled' traffic we can have a difference in the available slots for the day. We used to book heavy and then people complained that we were too slow. In any case we are very sorry that you are unhappy and hope you will give us another chance to earn your business.

December 23, 2024

Efficient and careful service. BJ does a very nice job. It is annoying to have to give 15 words. More

by lesliesemail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Countryside Nissan responded

lesliesemail, Enough said. THANK YOU!

December 23, 2024

Always fast, friendly service. Never have to wait. Video clip of what the tech serviced is nice. More

by Todd S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Countryside Nissan responded

Thank you, Todd S. The videos are very popular and we're happy you had a good experience!

Dec 27, 2024 -

Countryside Nissan responded

Thank you, atrilla1!! We are so pleased to know everything went well!!

December 20, 2024

It was great to be reminded of the free oil change I had left when I purchased my vehicle. Thank you for the reminder so that I didn’t miss out!! More

by kica170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Countryside Nissan responded

Thank you, kica170! We appreciate your business and your nice review!

December 18, 2024

Nice people to do business with and very helpful. Complimentary food items for you to enjoy More

by tonyaiad1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Countryside Nissan responded

Thank you, tonyaiad1! We appreciate your kind words and 5 STAR rating!!

December 14, 2024

Great customer service. My car was ready when promised. Car wash was great as well More

by N/A
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Countryside Nissan responded

Thank you! We appreciate that you took the time to share this wonderful 5 STAR rating and review!

December 13, 2024

Ready for me at the appointed time, Everything is explained in detail, including the costs and the work is done in a timely manner. More

by jmarie3609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Countryside Nissan responded

Thank you, jmarie3609! We are so happy to learn that you had a positive experience with our service team!

Dec 15, 2024 -

Countryside Nissan responded

Thank you, jmarie3609! We are so happy to learn that you had a positive experience with our service team!

December 13, 2024

My family and I have been at this dealership for over 20 years! BJ in service and Dave the mechanic are amazing people! More

by jason@jonesconsultingteam.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kuba Luc
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Countryside Nissan responded

THANK YOU for your continued support, jason@jonesconsultingteam.com! Your loyalty is appreciated and wonderful!!

Dec 15, 2024 -

Countryside Nissan responded

THANK YOU for your continued support, jason@jonesconsultingteam.com! Your loyalty is appreciated and wonderful!!

December 12, 2024

Work was performed as expected. Courteous and quick. What else could you say. Thank you More

by wteigeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Countryside Nissan responded

You need say to more! Thank you, wteigeler!

December 10, 2024

The service department was professional and quick. They are experienced and knowledgeable. They did a great job of repairing my Murano. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Countryside Nissan responded

Thank you, Don! We are excited that you trust us with the care of your Murano! We appreciate your 5 STAR rating and nice comments.

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