Countryside Nissan - Service Center

I Owned a Nissan Rouge for 3 years. I recently got rid of it because of the issues I was having with the car and the service department. My first problem started in 2010 when my driver side door stopped open it because of the issues I was having with the car and the service department. My first problem started in 2010 when my driver side door stopped opening. I brought it in to be serviced and the problem was fixed. Unfortunately, my car door frame was damaged by the service department when they apparently pried open my car door with something. They also gave me my car back FILTHY on the inside. To get it fixed and cleaned I had to call corporate. Next problem I had was with my trunk leaking. After looking at it twice the problem was fixed, but I had wonderful water stains all over my trunk. The last problem I had was recent. I took my Rouge in to get the trunk leak fixed, service went over my car and told me I would need to replace my serpentine belt because it was dry rotting. (A serpentine belt is continuous belt used to drive multiple devices in an automotive engine, such as an alternator, power steering pump, water pump, air conditioning compressor, air pump, etc.) If you know anything about cars you would know and so would Nissan, that your serpentine belt should not go bad if you only have 20,000 miles on your three year old car. I tried to get it fixed under warranty, but they said a big NO! I emailed Nissan corporate again with my concern, Because a serpentine belt is $165.00 to get replaced. When corporate called the service department they were willing to fix it. Basically to get things done right at this dealership I had to email corporate every time. There is no reason that I should have had any issues going to get things fixed on my $27,000 car. They are out of their minds! More

I went to the dealership's service shop with a laundry list of potential repairs and maintenance items on my 10+ year old Nissan. The good - they recommended inspecting the maintenance items and only p list of potential repairs and maintenance items on my 10+ year old Nissan. The good - they recommended inspecting the maintenance items and only perform the work if required. That saved me money. The items in my list, I had already quoted in other places and had little intention to get repaired at the dealership... but their quote was very competitive, so I had them do the work. They also called me with additional items I didn't see myself and quoted me a reasonable price, so I had do the work. They also gave me a free rental due to the scope of the repairs. By the way, free coffee, internet and cookies were appreciated. The bad - their back office processes are so time consuming, they have little time to be proactive with recommending additional inspections. For example, my 10+ year old car had an issue (it was on my original list) that caused the car to sway at high speeds. It turns out there was a service bulletin issued back in 1998 that recommended inspecting and replacing certain components that were known to wear away. I had brought my car to this dealership before, you would think they would have caught it back then... but they didn't. Instead, I had to bring it to their attention, they did the inspection and guess what? The components were worn out. I don't fault the workers... I fault the management, who allow back office processes to become so bureaucratic and probably invest so little in IT that workers are busy typing, looking for paperwork, etc.. to have little time to be proactive with the customer. To management, I suggest you pick up a book on process improvement... like Transactional Lean Six Sigma for Dummies. In the end, if you know your car... stay on top of service bulletins and safety alerts, you can ask them to perform the work and they will do it and at a reasonable price. If you are a person who doesn't want to worry about the car and just wants to bring it to a service shop that is proactive about repairs... then sometimes they will catch stuff and sometimes they won't. More

Alright Ill start off right by saying, the sales rep and techs are nice and respectful pple however their service after buying a car needs some work. So I live an 1hr 20min from this dealership. Hence I cal techs are nice and respectful pple however their service after buying a car needs some work. So I live an 1hr 20min from this dealership. Hence I called ahead of time to service an appointment letting them know what was wrong ahead of time so they knew. When I got here they immediately pull in the car as if they were going to service it. I watch the car pull in through the waiting room window. Then they just walked away from it. I figured there were other pple before me so it was first come first served, but an hour passes and they dont lay a single hand on the car. So I go to complain and they say, this is a procedure process and we had to wait for our parts manager but now he's here. Already im thinking.. thats why I made an appointment ahead of time. I just brushed it off because I was then informed they were now going to get on it. About 45 min passed and the car is still sitting there idle. I then watch a technician check out the part and then drives the car outside to the lot. 15 min later a tech comes to me and says sorry we cant replace the part.. Lesson learned, read ppls complaints before wasting time. Another small complaint is, they blast my AC.. no courtesy in that. So all in all, I wasted almost 5 hours, no exaggerating, to get nothing done. Yes to sales No to service department More