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Countryside Nissan - Service Center

Countryside, IL

4.6
455 Reviews

455 Reviews of Countryside Nissan - Service Center

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March 26, 2024

The service department is run very efficiently . The workers are very nice and helpful. A very good experience. Thank you. More

by SAATKINSON1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2024 -

Countryside Nissan responded

Thank you, SAATKINSON1982! We appreciate that you took the time to share about your experience at Countryside Nissan with Cinthya Bautista.

March 25, 2024

Service was prompt and professional. BJ was great, as always. The video description and follow up email is helpfu. More

by kjn0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Mar 25, 2024 -

Countryside Nissan responded

Thank you, kjn0! We appreciate you letting us know that you like the video description and BJ is truly a guest favorite!

March 24, 2024

Service was great; however, refusing loaners for clients reduces rating. I have extended warranty & I was talked out of getting a rental that my warranty pays for. That's the whole idea of buying it. It was More

by Rawya_talhamy
Recommend Dealer
Yes
Employees Worked With
There were additional service staff can't recall names, Keith Walega
Mar 25, 2024 -

Countryside Nissan responded

Rawya_talhamy. Seems we have some confusion, perhaps a communciation issue. Our team commented that you were at the dealership with your dog (we love pets) but they are not allowed in the loaners/rentals. We also note your vehicle was a one day/same day repair where typically no loaner/rental would be covered by a warranty company. Our team did provide a free shuttle to and from the dealership. We appreciate your business and hope to see you again as your vehicle requires services. Thank you!

March 24, 2024

Friendly feels like your working with a member of your family.Been using this dealership for over 20 years. More

by DANSR0
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benedetto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Mar 25, 2024 -

Countryside Nissan responded

Thank you, DANSR0! We love your continued support and 5 STAR rating.

Mar 26, 2024 -

Countryside Nissan responded

Thank you, Dansr0! We love your continued support and 5 STAR rating.

March 24, 2024

The Service Personnel was really nice and informative. He kept me updated on how my service appointment time was looking. More

by ROSLIN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Ippolito
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Countryside Nissan responded

Thank you, ROSLIN1!

March 23, 2024

Great service, friendly staff. Made same day appointment and they took me in. Will definitely be coming back again! More

by J_WZRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Mar 25, 2024 -

Countryside Nissan responded

Thank you, J_WZRD! We love your 5 STAR rating and positive comments about our team.

March 22, 2024

Excellent service and very friendly they will always answer any questions about the car service More

by ROGARCIA235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benedetto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kuba Luc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Doerge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Ippolito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Avelar
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Mar 25, 2024 -

Countryside Nissan responded

Thank you, ROGARCIA235! We appreciate your continued support!

March 20, 2024

Used to be a pretty classy place place. I've been going there for ~19 years. I"ve been told it's under "New Management". I told that employee "I understand. Say no more." 1. I did not More

by KKEMPER2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Diego Valle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Duda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I have no idea which salesman and which service person I worked with (other than the Serice Manager himself)., Keith Walega
Mar 21, 2024 -

Countryside Nissan responded

kkemper2020, the changes in detailing services and ownership have been a while, well over three years. The demand was low and the age of our wash facility was a factor. We're sorry that you're unhappy and understand that you may have choices in service facilities closer to home. We appreciate your past business and if you should move on, we wish you the best. I've alerted the team to your other concerns and they will reach out to you by phone to see if we can restore your faith.

March 20, 2024

Professional staff, pleasant staff, efficient services, good communication with customer, welcoming waiting area. Loved the Video presentation of service rendered. More

by Sorry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The service guy who has been there for many years, even with the former owners., Keith Walega
Mar 21, 2024 -

Countryside Nissan responded

Thank you, Sorry! People love the videos and we love the feedback! We look forward to your next visit!

March 20, 2024

This deLship is always helpful and very professional. Never had a bad experience with countryside Nissan. More

by marykmccahill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cinthya Bautista
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ Diloy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Walega
Mar 21, 2024 -

Countryside Nissan responded

This is great news! THANK YOU, marykmccahill!

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