Countryside Nissan

Good Sales, Horrid Service Department While my sales experience at this dealership was pretty good, the service department is a disaster. Their processes are totally unfriendly to customer While my sales experience at this dealership was pretty good, the service department is a disaster. Their processes are totally unfriendly to customers, they don't listen, don't respond to customers' requests and needs and they happily waste customer's time. Even more importantly, after the three experiences I've had here, I have no confidence at all in their knowledge of their own current vehicles. They make the same mistakes repeatedly. Meantime, Service Manager Lynn Davidson just hides in her office. Buy here only if you have another option in mind for service, maintenance and information and think twice before locking yourself into their maintenance agreement. More

Wife is happy and so am I. Thanks Matt Wife and I went because my wife wanted a Nissan Rouge. Matt Klein showed us a few, but when he crossed to the Mitsubishi dealer to pick up the keys to Wife and I went because my wife wanted a Nissan Rouge. Matt Klein showed us a few, but when he crossed to the Mitsubishi dealer to pick up the keys to test drive the Rogue my wife saw an Elantra that she just felt in love with. On his way back with the keys to the Rogue I informed Matt of the change of plans and to get the keys to the Elantra but we had a problem, another customer beat us to the test drive. We went in and did all the paperwork and Matt kept us in the loop as to the car. After being told the car was no longer available Matt kept trying to help us find the right car but no luck. Just as we were coming back from the Toyota dealership we get a call that for some odd reason and after 5 hours the car my wife wanted was available and the customer had changed his mind. We went in Matt did all the paper work and we went to see Nick who in less than 15 minutes had us out and in my wife's new car. i know it was late Matt and I appreciate all your help the car was very low on gas so the manager gave us a voucher to go get some gas on them. Great job and keep up the good work. More

Pleasantly Surprised! My fiance and I were looking to get a car, mind you, "just looking". We had gone to Contenential Honda down the street and decided to go check out th My fiance and I were looking to get a car, mind you, "just looking". We had gone to Contenential Honda down the street and decided to go check out the Sentra. The Sentra started at a much lower price. The inside is not as nice as the Honda Civic, but I'm not willing to pay Thousands of dollars for a few shiny buttons. Rafael Rivera really took care of us; he made sure I got the color I wanted at no additional charge, gave us a package deal on our next oil changes/tire rotations, had the car there when promised. One of the most pleasant experiences that I have ever had at a car dealer. For the first time I did not walk away feeling taken advantage of. We went through Costco, so we were able to see the invoice price and paid under that!!! Will definitely be buying my next car from Rafael. More

Would never purchase a car here again So many things went wrong during my car buying experience. Everything from them trying to add service fees for things that were done to the car BEFORE So many things went wrong during my car buying experience. Everything from them trying to add service fees for things that were done to the car BEFORE I even looked at the car, to the ticket price, to them playing little mind games. Next step was getting all my loan paperwork messed up and having to go back after already buying the car so they could correct the $5000 error that they did, they charged me that extra amount of money. Save yourself the headache and don't shop here. More

Highly Recommended When my dad was recently in a bad car accident (he’s ok...) we needed to find him a new car in a hurry. Not wanting to drag him around to a dozen dea When my dad was recently in a bad car accident (he’s ok...) we needed to find him a new car in a hurry. Not wanting to drag him around to a dozen dealerships I called Continental Nissan and a couple other stores for pricing. Rafael Rivera was wonderful to work with and able to match the price we were looking for. When we arrived we were assisted by Mark Bugajski. After the Rogue we selected was sent to be detailed and the paperwork was in process, I noticed a better equipped model on the lot in our price range. Without hesitation Mark stopped the paperwork, grabbed the keys and was able to negotiate a great price on the second Rogue. Mark and Rafael were great. They made negotiations easy, and we were able to get more truck for my Dad than anticipated for a great price. Thank you to Rafael, Mark and the entire staff at Continental for taking such great care of us. More

Great Experience! We were shopping for my 16 year old daughters new car. We met with Mark the first day, he was extremely helpful. Since it was cold and snowy, Mark d We were shopping for my 16 year old daughters new car. We met with Mark the first day, he was extremely helpful. Since it was cold and snowy, Mark drove us to the other Continental dealerships that were close and drove us through the lots so we could see the cars. We had to leave before we found a car but returned the next week. It was a Saturday and very busy (the weather was much nicer) so Mark asked if Rafael could help us. Rafael was very nice and helpful as well. We did find a car, that after much negotiation, was affordable and "cute" enough for my daughter. What a great experience for my daughter's first car buying experience thanks to Mark and Rafael! More

I recently purchased a used Nissan Murano from Bo Cvetkovski. He worked with us to get us the best possible price for an amazing vehicle. The whole process was so easy and I ended up with a Murano in Cvetkovski. He worked with us to get us the best possible price for an amazing vehicle. The whole process was so easy and I ended up with a Murano in wonderful condition. Bo took the time to make sure I was satisfied with my purchase. He was personable, hard-working, friendly, and knowledgeable. It was a great experience overall and I would strongly recommend working with Bo. More

On November the 14 I asked my neighbor to help me buy a good used car. He took me to Continental Nissan. There I met Mike Connolly, he introduced me to Jorge Nieves. I told Jorge what I had in mind and w good used car. He took me to Continental Nissan. There I met Mike Connolly, he introduced me to Jorge Nieves. I told Jorge what I had in mind and what my budget was. The next day he called ,he told me he had just the right car for me. That evening I went and bought the car. Was very happy. The car drove like a dream. I wish my story could end there, but alas it did not. On January 25th. my car was totalled . I waited till the car was paid off by the other insurance, and once again I came back to Jorge. Again he was quick to find me another car A Nissan Altima. I don't know how many times I bothered Jorge he always helped me out. If ever I will need a new or a good used car I know I will go to Continental Nissan. I highly recommend Continental Nissan to my friends and family. More

I wanted to take the time to do this survey because I found my experience to be excellent with Jorge. I was in the market for a SUV and he found me the perfect vehicle to fit me. Jorge was very inform found my experience to be excellent with Jorge. I was in the market for a SUV and he found me the perfect vehicle to fit me. Jorge was very informative and took care of me every step of the way. I will be recommending all my family and friends to visit Jorge at Nissan Continental for the service he provided is what all car buyers are looking for. More

Recently purcased a used pickup truck from Mark Bugajski at Continental Nissan in Countryside . My experience dealing with Mark and the management team (Joe Topor )was EXCELLENT. They were courteous and to at Continental Nissan in Countryside . My experience dealing with Mark and the management team (Joe Topor )was EXCELLENT. They were courteous and took pride in selling their product. They worked out a great price and got me in and out in no time. Thanks Rikk Liptak More