Coulter Cadillac Buick GMC

My experience at Coulter Cadillac started off horrible. We were working with Eric on a Cadillac XT6 that we drove over an hour on Saturday to see and found out 5 minutes before arriving that it had sold. We were working with Eric on a Cadillac XT6 that we drove over an hour on Saturday to see and found out 5 minutes before arriving that it had sold. We had discussed numbers and everything the day prior and told him we lived over an hour away. He didn’t even have the courtesy to call and tell us even though he knew we had a long drive and he said he would see us tomorrow. We only found out by calling him and telling him we were almost there. Instead of saying why not come look at other vehicles he just left us high and dry. We decided to stop in at the dealership anyways since we had drove all that way and luckily we had the pleasure of working with Dureen who turned our experience into a great one. She went above and beyond to ensure that we were pleased with the vehicle and made the process go very smooth. If it wasn’t for Dureen I don’t think we would have given our business to Coulter Cadillac after Eric’s horrible unacceptable customer service. People like Eric make buying a vehicle a stressful and unpleasant experience. I’ve never had such a great experience with buying a vehicle as I did while working with Dureen. She took the time to go over the car and how everything worked on it. She was very knowledgeable about everything and was very apologetic about our experience with Eric. If you’re looking to buy a vehicle I’d highly recommend working with Dureen More

Very pleasant employees! Bill was very patient with our questions (and waiting for On Star to connect for the initial interaction). I would highly recommend Mr. Durst and the Bill was very patient with our questions (and waiting for On Star to connect for the initial interaction). I would highly recommend Mr. Durst and the dealership for the purchase of a new vehicle! It was a very pleasant experience! More

My sales rep Jesse Otanez was great. He was really nice and walked me through the process. Made buying a car easy. He was really nice and walked me through the process. Made buying a car easy. More

Bill was great and helped us find exactly what we wanted! No headaches or hassles! No headaches or hassles! More

Our recent new car purchase at Coulter Cadillac in Phoenix was one of the smoothest transactions we’ve had purchasing a vehicle. The GM, Paul Glans, made everyone feel welcomed as if you’re part of t Phoenix was one of the smoothest transactions we’ve had purchasing a vehicle. The GM, Paul Glans, made everyone feel welcomed as if you’re part of their family. His professionalism, friendly demeanor and positive attitude showed in the entire staff we interacted with. Dureen Olson, our Sales Consultant, was very knowledgeable and took the time to explain the smallest details of our new car. It always takes us a long time to decide, but Dureen was very patient. She showed us various options that fit our wants and needs. We never once felt pressured to make the purchase. Olan in Finance did a great job explaining the paperwork and our different options. We highly recommend Coulter Cadillac! More

Nick was a pleasure to work with. He kept in contact with us about a truck we were interested in. And he got us what we wanted. He kept in contact with us about a truck we were interested in. And he got us what we wanted. More

After visiting several other dealerships and spending 10 unpleasant hours looking at trucks with rude and unprofessional sales people, I stumbled onto Coulter Cadillac. It was a breath of fresh air. Great s unpleasant hours looking at trucks with rude and unprofessional sales people, I stumbled onto Coulter Cadillac. It was a breath of fresh air. Great showroom , great staff, great selection of vehicles. And Bill Durst made the experience — professional and transparent experience from start to finish. More

Car buying is a tedious process, but our 8th and final dealer was Coulter Cadillac which reminded me what a great car buying experience should be line. Bill Durst was knowledgeable and transparent, and an dealer was Coulter Cadillac which reminded me what a great car buying experience should be line. Bill Durst was knowledgeable and transparent, and answered from a Buyer perspective. He also was open when he thought there were options or considerations that we should add and subtract. At once my wife and I felt at ease, and we found a vehicle that works great for our family. Am appreciative of their professionalism and will certainly be back again. More

The dealership is always clean and everyone is polite and attentive. You can tell that they care about everyone who walks through the doors. attentive. You can tell that they care about everyone who walks through the doors. More

My whole transaction was painless and quick. I will definitely go back for the next car. I will definitely go back for the next car. More