Erik Bonilla

My experience at Coulter Cadillac started off horrible. We were working with Eric on a Cadillac XT6 that we drove over an hour on Saturday to see and found out 5 minutes before arriving that it had sold. We were working with Eric on a Cadillac XT6 that we drove over an hour on Saturday to see and found out 5 minutes before arriving that it had sold. We had discussed numbers and everything the day prior and told him we lived over an hour away. He didn’t even have the courtesy to call and tell us even though he knew we had a long drive and he said he would see us tomorrow. We only found out by calling him and telling him we were almost there. Instead of saying why not come look at other vehicles he just left us high and dry. We decided to stop in at the dealership anyways since we had drove all that way and luckily we had the pleasure of working with Dureen who turned our experience into a great one. She went above and beyond to ensure that we were pleased with the vehicle and made the process go very smooth. If it wasn’t for Dureen I don’t think we would have given our business to Coulter Cadillac after Eric’s horrible unacceptable customer service. People like Eric make buying a vehicle a stressful and unpleasant experience. I’ve never had such a great experience with buying a vehicle as I did while working with Dureen. She took the time to go over the car and how everything worked on it. She was very knowledgeable about everything and was very apologetic about our experience with Eric. If you’re looking to buy a vehicle I’d highly recommend working with Dureen More

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