Corwin Toyota Boulder

I had scheduled an appointment in advance, but unfortunately, no one greeted me when I arrived. I waited for about 15 minutes before I decided to go find someone to assist me. After locating someo unfortunately, no one greeted me when I arrived. I waited for about 15 minutes before I decided to go find someone to assist me. After locating someone, it took another 30 minutes or so before my car was moved. Despite the initial inconvenience, the person I spoke with was very pleasant and helpful. More

Great experience, we got the vehicle we wanted in a timely manner. Excellent customer service timely manner. Excellent customer service More

My experience with Corwin Toyota Boulder was frustrating, time-consuming, and ultimately disappointing — especially for an out-of-state buyer. I feel obligated to share my situation in detail so others can m time-consuming, and ultimately disappointing — especially for an out-of-state buyer. I feel obligated to share my situation in detail so others can make informed decisions. I purchased a used Toyota Sienna from this dealership with the understanding that the title and registration process would be handled appropriately. I submitted all required documentation immediately after purchase — including smog, VIN verification, and weight certificate — and yet the dealership took over four months to release the title. During that time, my temporary tag was close to expiration, and I had to personally visit the DMV multiple times to finalize the registration in California. Because of the dealership’s delay, I was forced to pay $1,460.62 out-of-pocket for registration, license plate, and city use tax fees — all of which were not included in the purchase agreement and should have been addressed during the sale. While I appreciate the help I eventually received from Mariana (Title Clerk) and Leslie (Controller), I received no communication whatsoever from the leadership team throughout this process — including: Greg Heinz – General Manager Zachary Chambers – Used Car Manager Soukanh Douangdara – Finance & Insurance Manager Craig Harlan – Internet Sales Manager the General Manager (Greg Heinz) — Greg Heinz – General Manager until I escalated the matter and indicated I would file complaints. When the GM finally responded, instead of acknowledging the communication failure or the burden placed on me, he accused me of “blackmail” for simply stating I would file complaints and leave a factual public review. His exact quote was: “We will pay for any fees that you incurred due to the tardiness of your ability to register the car, but the registration expenses themselves have always been your responsibility and we will not be black-mailed into paying them.” Let me be clear: I never demanded anything beyond fairness and accountability. To be met with that tone from a General Manager was both inappropriate and disappointing. I’ve taken the following steps, and I stand by all of them: Submitted a formal report to Toyota’s Brand Engagement Center, where I already have an open case. Filed a complaint with the Colorado DMV Auto Industry Division. Filed a complaint with the Better Business Bureau. Shared this 1-star review publicly across platforms including Google, Yelp, and DealerRater — and I will not be removing it. The dealership has now clearly stated that they will not cover registration and city tax fees, and that stance will not change. So to any out-of-state buyer: Be cautious. Review your purchase agreement carefully before signing. Triple-check who is responsible for registration and fees. And most importantly — get everything in writing. Miscommunication can cost you both time and money. This review is not about the money — it’s about how this dealership handled a situation that should have been simple, and how poor communication and leadership turned it into months of unnecessary stress. I will not be removing this review. It stands as an honest account of my experience with Corwin Toyota Boulder. More

Jeremy was a pleasure to work with. He was very conscientious and answered all of our questions and did everything he could to help us. We could not have asked for a better person to He was very conscientious and answered all of our questions and did everything he could to help us. We could not have asked for a better person to work with. More

Long wait time despite schedule appt. Everyone outside was on their cell phones, however Rork was very helpful. Everyone outside was on their cell phones, however Rork was very helpful. More

I’ve never had issues with this dealership before but this particular time I brought my vehicle in for an oil change and they did an included inspection and found the power steering wheel was leaking and this particular time I brought my vehicle in for an oil change and they did an included inspection and found the power steering wheel was leaking and asked if I wanted it fixed. Normally I save actual work for a trusted mechanic but I needed the vehicle to be functioning for an upcoming trip, so I hesitantly agreed to the work to be done with an agreed upon cost. It wasn’t until the end of the day where they advised it would be an extra $460 for unforeseen work needed related to the repair. They said it was all for labor costs ($225/hr) because one of the threads was damaged. When I asked about what specific labor took two hours to fix, they couldn’t provide specific work that was done. Just that the bolt was seized and needed extra work. This extra work was also done without my approval. All this to say that I was stuck paying an extra fee I was not prepared to pay at a ridiculous rate of labor. I will never bring any vehicle back to this dealership just based on the outrageous cost for a seemingly easy procedure. More

The service dept at Corwin is top notch. That sums it up in a nutshell That sums it up in a nutshell More

Loved the service! Bought a Tacoma with no pressure. We loved working with Ravi Rothenberg. I would send all my friends to him. Very honest, patient and trustworthy. No Bought a Tacoma with no pressure. We loved working with Ravi Rothenberg. I would send all my friends to him. Very honest, patient and trustworthy. No pushiness. Love that the best! Thank you More