Corwin Buick GMC Cadillac Reno

Worst service I’ve ever had. $120k Denali ultimate and I felt like I had to beg for warranty help and several of the items I turned it in for were not fixed after having it for o $120k Denali ultimate and I felt like I had to beg for warranty help and several of the items I turned it in for were not fixed after having it for over 2 months. My wife’s Lexus dealership is a million miles ahead of you in customer service. If they sold a 2500 diesel, there is no question that I would be driving a Lexus or Toyota truck. I’ve owned 7 Denali’s and this will be my last after this experience. More

My 2019 GMC Sierra was in “service” for over a month for a new transmission. I had called and emailed my service tech/associate multiple times and received only a minimal response back. It finally took a p a new transmission. I had called and emailed my service tech/associate multiple times and received only a minimal response back. It finally took a physical appearance (knowing that he was at work- three times) to talk to a supervisor and have my vehicle actually worked on. We have used and been with this dealership continuously for over 30 years with a business fleet - even through transfers of ownership and this was a very bad experience and we were treated with much disrespect. It’s very difficult to understand why we were put in the back burner when all the necessary transmission parts were ordered and available. After a talk with a service supervisor the problem was solved and the truck was ready the following day. *Meaning, the parts were there. We had to make difficult transportation arrangements throughout the duration of this event and had multiple effects on various personal family occasions. More

Harold was awesome - he went out of his way to help me. Kind & respectful & knowledgeable! Kind & respectful & knowledgeable! More

While under some difficult issues, Corwin GMC service department has come through for me on a regular basis. Unfortunately, the local dealership can not control a vehicle recall that is a manufacturer i department has come through for me on a regular basis. Unfortunately, the local dealership can not control a vehicle recall that is a manufacturer issue. But, the dealership can move mountains to lessen the impact of pain a long term fix can ultimately take. This is exactly what Corwin Buick GMC Cadillac of Reno did for me. They didn't have to go to the extent they did with the brand new loaner vehicle that was delivered and left with me for three weeks racking up a ton of miles. They did this because it was the right thing to do. Thank you to EVERYONE at Corwin GMC for your continued support and help through difficult situations. More

Great customer service. Preston does an awesome job running the dept. Ill recommend anyone to go there for vehicle repairs/maintenance Preston does an awesome job running the dept. Ill recommend anyone to go there for vehicle repairs/maintenance More

Our sales guy Rich went above and beyond to answer all our questions and get us a good price, without any high pressure tactics. our questions and get us a good price, without any high pressure tactics. More

Both Harold and Shane were excellent. They listened to what I was saying and made the deal happen. Thank You. They listened to what I was saying and made the deal happen. Thank You. More

Very clean, professional, low pressure, overall at easy, stress free experience. I would gladly recommend to friends and family. easy, stress free experience. I would gladly recommend to friends and family. More

Rob is very professional, quick to get to the root of the issue and got it taken care of in a timely manner issue and got it taken care of in a timely manner More

You were able to complete oil change in a timely manner. Your employees were very professional. Your employees were very professional. More