PRESTON RASMUSSEN

Lip sevice no follow through, not pleased. will not recommend to anyone I know. With one exception, Jasmine, all of the service persons I came in contact with failed. Cris, Anthony, and Presto will not recommend to anyone I know. With one exception, Jasmine, all of the service persons I came in contact with failed. Cris, Anthony, and Preston. More

by EANNAND63 Verified Customer Verified Customer

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The service department has terrible follow through, awful communication, and zero accountability. Over the course of 6 weeks, I attempted to get both my window and brakes fixed on a used car that I newly pur communication, and zero accountability. Over the course of 6 weeks, I attempted to get both my window and brakes fixed on a used car that I newly purchased from this dealership. It took 3 weeks for anyone to return my calls, let alone for any work to be done on the vehicle (which took another 3 weeks). The amount of excuses for the collective “dropping of the ball” was unprecedented. I was passed to 7 different employees— none of which spoke to each other or me about what was actually happening with my car. I called the service manager 1 time, and my spouse called the service manager 3 times; we have still not heard back from any employee or manager to take accountability for the poor customer service, poor work on my vehicle (including the initial assessment before I purchased the car), or poor communication skills. I will never go to this dealership or service establishment again, nor would I ever recommend this location to anyone— and would in fact, warn everyone I know away from this location. More

by DKSNYDER005 Verified Customer Verified Customer

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Great customer service. Preston does an awesome job running the dept. Ill recommend anyone to go there for vehicle repairs/maintenance Preston does an awesome job running the dept. Ill recommend anyone to go there for vehicle repairs/maintenance More

by TARANGO Verified Customer Verified Customer

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Corwin made things right after a terrible experience with marlen smith, they truly outdid themselves! Preston Rasmussen made the experience awesome and I appreciate his prompt response and felt he truly care marlen smith, they truly outdid themselves! Preston Rasmussen made the experience awesome and I appreciate his prompt response and felt he truly cared about us as customers More

by TABITHA.GRAVES1 Verified Customer Verified Customer

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I worked with Mathew, Sterling, and Lance to trade in a lemon truck and get into a new truck as painlessly as possible and with a lot of understanding and patience. lemon truck and get into a new truck as painlessly as possible and with a lot of understanding and patience. More

by Smy Verified Customer Verified Customer

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I am writing to formally express my extreme dissatisfaction with the service I have received from Corwin Buick GMC, Reno. Over the past two years, my experiences with your dealership have been dissatisfaction with the service I have received from Corwin Buick GMC, Reno. Over the past two years, my experiences with your dealership have been nothing short of appalling, marked by a lack of communication, poor customer service, and failure to meet basic expectations. Initially, I had been trying to obtain a part to fix my truck’s door latch. Despite reaching out multiple times via phone and email, I never received a response or follow-up. I eventually gave up, deciding that the door latch was not critical enough to keep pursuing. However, my frustration reached new levels in September 2024 when I brought my GMC Sierra Duramax Diesel in for its 75,000-mile service and to address a persistent tire pressure sensor issue. After inspection, I was informed by your service representative, Zachary, that it would take ten days to obtain the four required tire pressure sensors. I agreed and waited, but three months passed without any follow-up. During that time, I left numerous messages and even emailed both the General Manager and Service Manager—none of which were ever acknowledged. It was only after I filed a complaint with the Better Business Bureau (BBB) that Preston, the Service Manager, finally reached out to me. I was scheduled to come in today (December 2, 2024) at 7:30 AM to have the tire sensors and door latch replaced. Upon arrival, I discovered there were no notes from Preston regarding my service needs, and the parts could not initially be located. The staff was prepared to send me home without completing the service. After a 30-minute delay, the parts were found. However, I was then told I needed to pay again for the parts I had already paid for months earlier. After clarifying this, I was assured that the work would take one to two hours. Instead, I waited nearly six hours for my truck to be completed. When I finally left the dealership, I discovered that the back tires had been grossly overinflated to 85 psi—well above the maximum of 80 psi. This is a serious safety hazard, and I had to let the air out myself as I refuse to return to your dealership for any corrections. The entire experience has been unacceptable. I will never return to Corwin Buick GMC, Reno, for service or to purchase another vehicle. As I am currently in the market for a new vehicle, I will take my business to Carson City instead. Furthermore, I will be filing a formal complaint with GMC Corporate regarding this ordeal. Your dealership's lack of communication, follow-through, and professionalism is disgraceful. Employees appear disorganized, disengaged, and unmotivated, reflecting a systemic problem that tarnishes the Corwin name. I strongly urge you to address these issues and hold your team accountable for their actions—or lack thereof More

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