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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,254 Reviews

1,254 Reviews of Cortese Ford Lincoln - Service Center

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June 12, 2019

Great service as usual When I purchased a used 2019 Mustang convertible from Cortese Lincoln there were a few issues with the vehicle that needed attention. With Ron Christi More

by l225371
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren VanOrden, Ron Christiano, Donna Spofford
Jun 14, 2019 -

Cortese Ford Lincoln responded

L225371, thank you for your wonderful response to the quality of service our Staff provides! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Samantha Cortese Customer Relations Manager 585-277-3214

June 11, 2019

Repair of airbag recall Scheduling service was easy and they were able to get me in quickly. Work was done to the time period they gave and I was kept updated via text about More

by Sarah T
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future! Samantha Cortese Customer Relations Manager 585-277-3214

June 10, 2019

Mirror repair I pulled in didn’t even have to get out of my car.part was ordered,Came the no day and the repair was made.quick and easy! More

by stephensinc57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren vanorden
Jun 14, 2019 -

Cortese Ford Lincoln responded

Stephensinc57, thank you for taking the time out of your day to tell us about your experience. At Cortese Ford Lincoln, Inc., we value our customers and we look forward to seeing you on your next visit. Take care! Samantha Cortese Customer Relations Manager 585-277-3214

June 10, 2019

Excellent service My recent visit to Cortese Ford for a service appointment was excellent. The service was performed quickly and expertly and efficiently. I chose to More

by KarenA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Karena, we're pleased to hear everything was completed to your satisfaction! It is great to hear our Staff took such great care of you! We hope to see you here again! Samantha Cortese Customer Relations Manager 585-277-3214

June 10, 2019

Darrin (Service Rep) Understood my issues worked with me He understood that my truck was a used vehicle (2007) and did not attempt to treat it as if it were a 2017 wi More

by Governorjervon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2019 -

Cortese Ford Lincoln responded

Governorjervon, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please let us know if you have any additional questions about services you received and thank you again for choosing Cortese Ford Lincoln, Inc.! Samantha Cortese Customer Relations Manager 585-277-3214

June 04, 2019

Always a great experience at Cortese As always Cortese delivers on great Service. These guys obviously like what they do & it's appreciated. Thanks Al & all the hard workers behind the sc More

by Savedstephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AL
Jun 12, 2019 -

Cortese Ford Lincoln responded

We really appreciate you taking the time to leave us feedback on your visit! Samantha Cortese Customer Relations Manager 585-277-3214

June 04, 2019

Great service Took my vehicle for service and can’t say enough about how good I was treated. Great people all around. Will definitely be coming back. JP More

by JP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren
Jun 12, 2019 -

Cortese Ford Lincoln responded

We really appreciate you taking the time to leave us feedback on your visit! Samantha Cortese Customer Relations Manager 585-277-3214

June 03, 2019

Great customer service! Cortese was prompt with diagnosing and correcting my issue. I like how he sent me a text to keep me updated throughout the service process. Thank you More

by kim37jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
Jun 12, 2019 -

Cortese Ford Lincoln responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! Samantha Cortese Customer Relations Manager 585-277-3214

June 03, 2019

These guys exceeded my expectations I worked with Jack, he took care of setting up my appointment and made my experience very pleasant. I worked with Darren behind the scenes. Through em More

by cgiehl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2019 -

Cortese Ford Lincoln responded

Cgiehl, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Samantha Cortese Customer Relations Manager 585-277-3214

May 29, 2019

Always a great experience! Cortese Ford is always where I take my car for repairs, tune-ups, the works, etc. Every time, they've been quick, knowledgeable, friendly, and very he More

by add5980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al
Jun 12, 2019 -

Cortese Ford Lincoln responded

Add5980, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Samantha Cortese Customer Relations Manager 585-277-3214

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