Cortese Ford Lincoln - Service Center

Service excellent as usual Routine "stuff" --NYS inspection and The Works.Found that it needed some brake work, did not come as a surprise. Old care not many miles. Routine "stuff" --NYS inspection and The Works.Found that it needed some brake work, did not come as a surprise. Old care not many miles. More

Honest Inspection Took my car in for a routine NYS inspection and received honest feedback on it. It passed inspection without any additional repairs but I was informe Took my car in for a routine NYS inspection and received honest feedback on it. It passed inspection without any additional repairs but I was informed that my brakes will need replacement sometime during the next year. No pressure to replace them now was given. In fact they told me there was no urgent need to do so but to simply be aware of what to look for when the time does come. I have run across so many other repair shops that are looking for the quick buck during these required inspections that it was refreshing to hear an honest appraisal of the situation. The entire service staff was pleasant to deal with and the car was ready at the time promised to me. I won't go any other place in the future for any repair needs. More

Friendly, Fast, Complete I arrived a little early, I got right in, very friendly greeting, and the job was done in less than an hour. I left very happy!! I arrived a little early, I got right in, very friendly greeting, and the job was done in less than an hour. I left very happy!! More

Great Service Basic service needed, NYS inspection, replace a faulty horn under warranty, and perform a recall. This was all taken care of as quickly as possible Basic service needed, NYS inspection, replace a faulty horn under warranty, and perform a recall. This was all taken care of as quickly as possible with minimal down time for me. Courteous service. More

The guys had no idea what was going on Al was working and Keith was helping. It was chaos. Keith, as a service manager, didnt know anything about what vehicles were dropped off and the cust Al was working and Keith was helping. It was chaos. Keith, as a service manager, didnt know anything about what vehicles were dropped off and the customers had to wait to pick up. He saod he doesnt work back there and was helping so i assumed he didnt even work in the service department at all. I stood there waiting to ask about a part and took forever for them to ask me what i needed. Then I asked Al about my door handle and quoted me for the handle that opens the door. I needed the plastic piece for the handle to just hold on the door to pull it closed. Then he went to help someone else and I left. I am happy about the price and it didnt take that long. More

Darren Vanorden Explained service needed in easy to understand terms. Listened to my concerns and great communication. Was very helpful and went over details of servi Explained service needed in easy to understand terms. Listened to my concerns and great communication. Was very helpful and went over details of service that i needed. More

Quick service 115,000 mile service (including oil change and tire rotation) plus replacement of windshield wiper blades and lubrication - all done within just over 115,000 mile service (including oil change and tire rotation) plus replacement of windshield wiper blades and lubrication - all done within just over an hour. More

Quick clean up Had some residual sealant around my door handles after a service visit and Talked to Keith about it, he had me come in and they fixed it while I waite Had some residual sealant around my door handles after a service visit and Talked to Keith about it, he had me come in and they fixed it while I waited. Also they gave my truck a bath for the inconvenience of having to come back. Awesome customer service, thank again. Mark More

Job well done Al always keeps me informed of how the work on my car is progressing. I am very satisfied with the service I receive and have brought both my daughte Al always keeps me informed of how the work on my car is progressing. I am very satisfied with the service I receive and have brought both my daughters to the dealership to buy cars base on the service. al is one of the best service advisors I have ever worked with and very professional. More

service They greet you with good morning and the paper work is done they also check to see if you need a shuttle Darren is great They greet you with good morning and the paper work is done they also check to see if you need a shuttle Darren is great More