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Cortese Ford Lincoln - Service Center

Rochester, NY

4.5
1,173 Reviews

1,173 Reviews of Cortese Ford Lincoln - Service Center

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November 03, 2023

The service department always fixes my vehicles correctly, courteous staff and they work diligently to get the cars in quickly. More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2023

I have been having my vehicles serviced a Cortese Ford for over 40 years. Service has been very good and they have always worked with me to get what I want and have advised me how to take care of my vehi More

by DCORNWAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Cortese Ford Lincoln responded

Thank you so much for being apart of the Cortese Family. We appreciate the many years your have entrusted us. Thank you so much for your business.

October 30, 2023

I had a good experience. I was supposed to have the car done in my parking lot but management said I could not have it in the parking lot so they took it at the dealers at th More

by joielyn2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan
Oct 30, 2023 -

joielyn2002 responded

Great service Jordan is a very nice man very respectful and explains everything to you. Thank you.

October 27, 2023

Darren Van Orden is the best at fitting me in when I have had an emergency situation. He tells me exactly what I need when I come in for regular maintenance and never tries to talk me into replacing anythin More

by pellen29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All mechanics
Nov 02, 2023 -

Cortese Ford Lincoln responded

We thank you so much for the kind words. We appreciate your business.

October 23, 2023

Service department has been helpful and honest. Al from service is respectful and communicates well during the process. More

by nickventrella14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Cortese Ford Lincoln responded

Thank you so much for your business and the great review! We appreciate your business.

October 18, 2023

We brought our car to be serviced under a warranty repair the manufacturer sent us a paper to bring the car in. They lost our car for a week, never fixed it and said they wouldn't honor the warranty because More

by roulekr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Osier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Cortese Ford Lincoln responded

Kristina, I apologize for your experience. Thank you for taking my call this morning. After speaking with you I hope the challenges encountered were a little clearer. I am glad the manager decided to 0 out your balance prior to you leaving the dealership. Remember, we value YOU as a customer and thank you for your business here at Cortese.

October 15, 2023

My recent appointment was amazing, Jack was so helpful and very professional. I felt at home and confident that I was receiving the best quality for my vehicle. Thank you Jack for all you did to make that More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Cortese Ford Lincoln responded

Jim thanks for your business, we appreciate customers like yourself.

October 14, 2023

I was scheduled for an oil change but asked for service to ready my car for a trip. Cortese was accommodating, and Jack was informative and reassuring. More

by seriousb1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Cortese Ford Lincoln responded

Thank you for the kind words. Glad we could help!!

October 11, 2023

Speedy service. Very responsive. Highly recommend. True to their word. Very glad we found them. More

by ar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Cortese Ford Lincoln responded

We thank you for your business.

October 09, 2023

Went in for a safety recall and oil change. Received a text message when the car was ready to be picked up which was earlier than expected. More

by jlopez090503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Rossester
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2023 -

Cortese Ford Lincoln responded

Thanks for your kind words... We will continue to strive for 5 stars!

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