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Cortese Ford Lincoln - Service Center
Rochester, NY
1,212 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,212 Reviews of Cortese Ford Lincoln - Service Center
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May 04, 2020
Ed Smith provided his usual courtesy and timely service. I have known Ed for about 20 years. He is truly professional in all aspects of his work. I was impressed that the service staff sanitized the cri I have known Ed for about 20 years. He is truly professional in all aspects of his work. I was impressed that the service staff sanitized the critical exterior and internal surfaces of my MKZ as soon as it was in the service area. More
by Jay
Employees Worked With
May 04, 2020
Cortese Service Patrick Z. Is always the best and does whatever he can to take care of the customer. There was an issue about warranty but he followed through result Patrick Z. Is always the best and does whatever he can to take care of the customer. There was an issue about warranty but he followed through resulting in positive result More
by Mimi
Verified CustomerEmployees Worked With
May 01, 2020
Work was thorough The work performed was done in a timely manner. I had an unusual experience of having what looked like a plastic hair covering left in my truck and m The work performed was done in a timely manner. I had an unusual experience of having what looked like a plastic hair covering left in my truck and my seat had been adjusted way out of whack. It took me a few minutes to get it back into adjustment. This is unusual for this shop. More
by wilsonw
Employees Worked With
I'm not sure of the gentlemans name
May 01, 2020
Was taken in right on time for my appointment and my car work for tire rotation oil change and state inspection was all completed within an hour or so. No worry about covid work for tire rotation oil change and state inspection was all completed within an hour or so. No worry about covid More
by karthmann
Employees Worked With
April 20, 2020
Great!!! Service. Very pleased,. They did a big job in very little time. My truck is running great again. Worth the drive from geneseo to Cortese very little time. My truck is running great again. Worth the drive from geneseo to Cortese More
by jeepdog2002
Employees Worked With
April 20, 2020
Maintenance Awesome job as always quick service done correctly the first time. Can't say enough good about these guys service after the sale always sells that se Awesome job as always quick service done correctly the first time. Can't say enough good about these guys service after the sale always sells that second car or in my case 9 cars and counting. More
by 52One
Employees Worked With
April 09, 2020
Excellent Service . Reassurance of that my vehicle would be disinfected after service especially since service was completed during the COVID 19 pandemic. Patrick was . Reassurance of that my vehicle would be disinfected after service especially since service was completed during the COVID 19 pandemic. Patrick was friendly, efficient and caring, More
by pley15
April 08, 2020
Oil change and Summer tire install As usual, work was done in a timely fashion and with no hidden charges. Appointment was for 10:00, arrived at 9:55 and car was immediately taken into As usual, work was done in a timely fashion and with no hidden charges. Appointment was for 10:00, arrived at 9:55 and car was immediately taken into the shop and work started. I planned on working there for a while while i was waiting using their free Wi-Fi but they got done so fast, I barely got any work done. More
by tljh
April 05, 2020
great service dept. Have been going there for quite some time the staff always treats me with respect especially Ed Smith always pleasant and helpful and completely hones Have been going there for quite some time the staff always treats me with respect especially Ed Smith always pleasant and helpful and completely honest. I would recommend others to go there. More
by remap3
April 03, 2020
Always met with personal and friendly service people. Patrick Zimmerman is a fantastic and knowledgeable service tech. The technicians always do a great job on our vehicles and get the job done expeditio Patrick Zimmerman is a fantastic and knowledgeable service tech. The technicians always do a great job on our vehicles and get the job done expeditiously. The service department is the reason we continue to do business with Cortese. More
by gosman
