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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,212 Reviews

1,212 Reviews of Cortese Ford Lincoln - Service Center

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June 26, 2020

I feel that a service advisor should have contacted me to let me know updates on my car. I didn’t know my car was fixed until I received a text telling me if I have any questions to contact Ford. When I did More

by SELINAJAIME12345
Recommend Dealer
No
Employees Worked With
Darren
June 26, 2020

Fast service, great communication, excellent work I have found the sales , parts, office, and service personnel to be top notch. It all starts with great leadership. There are a lot of really good d More

by gilhale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Christiano
June 25, 2020

Repair Excellant service for repair on my Lincoln. I was not at all pleased with the rental car I was given from the rental department. I asked if the c More

by buffy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2020

Always a great experience at this dealer’s service dept. They get me in and out fast and all are very friendly. Extremely happy there. More

by cprystal
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2020

Happy Customer I'm a regular customer of Cortese Ford, they take good care of my truck. Oil changed, brakes and fluids inspected, minor tweaks as need, all while I w More

by jsavino2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 21, 2020

Dependable, friendly, experienced Cortese Ford is always a pleasure to deal with, we have purchased and serviced our vehicles there for over 20 years. Comfortable waiting room. Thank- More

by gwadsworth57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darryl
June 21, 2020

They did a good job, change oil ,rotation of the tires.And very nice to work with. Fixed my tires two leaked all good thank you. More

by catvanhalle
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 18, 2020

Faster I was in and out in record time. Inspection, oil change and tire rotation went off without a hitch. Don't like waiting with mask on. More

by pellen29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Vanorden
June 17, 2020

Yearly inspection and 40k mile maintenance. Paid for by points accrued with Ford Pass. Easy dropoff and pickup. I do miss the shuttle service to my nearby work. I hope it resumes before my next visit. More

by dvhonline
Recommend Dealer
Yes
Employees Worked With
Darren, Service Advisor
June 16, 2020

I would receive Cortese to anyone. They did an excellent job!! I was in by eight am and out by 9 am. The waiting area was very clean! More

by zeinerr
Recommend Dealer
Yes
Employees Worked With
Darren
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