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Cortese Ford Lincoln - Service Center
Rochester, NY
1,256 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,256 Reviews of Cortese Ford Lincoln - Service Center
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October 05, 2020
Cortese Ford service department is the reason I always return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High five to Patrick Zimmerman and Al Rossiter. More
by gosman
Verified Customer
October 02, 2020
I was unhappy with my last visit. I was annoyed with being scheduled an appointment for a recall only to show up and be notified that the part had to be ordered. Also after calling several times to reac being scheduled an appointment for a recall only to show up and be notified that the part had to be ordered. Also after calling several times to reach out to a service rep about some paperwork from my warranty that's wasn't returned and an update I've never received a call back after leaving a voicemail. After about a month they reached out to advise the part was in and scheduled an appointment. However I have yet to return to have it completed. I had an oil change done back a few minutes ago which prompted me to do the recall. I noticed they never topped off any other fluids in the vehicle as most service centers would automatically do. Just not impressed so far with the level of service so far. Didn't even offer shuttle service. More
by chuckster1102
October 01, 2020
Wish I could help you more my Parkinson does not let me type v1erý1 1good 11 this little pit too k Over 20 minutes to do service was great all the people were helpful an1d friendly thank you wjbjr type v1erý1 1good 11 this little pit too k Over 20 minutes to do service was great all the people were helpful an1d friendly thank you wjbjr More
by bloomw
Employees Worked With
Other Employees :
Ron Christiano, Dave Robinson, Bryce Seeley, Mark Williams
September 26, 2020
I took my car to Cortes for a recall and Darren was awesome he was customer friendly,he would call me with updates on my vehicle,the atmosphere was welcoming and friendly.i would recommend this service awesome he was customer friendly,he would call me with updates on my vehicle,the atmosphere was welcoming and friendly.i would recommend this service center to everyone.Thanks again for the awesome service More
by Sylvia.lewis2400
Employees Worked With
Darren in the service dept
September 25, 2020
It took a little longer than I had hoped, but my service manager Patrick got the job done. The warranty work that Cortese performed looks good. manager Patrick got the job done. The warranty work that Cortese performed looks good. More
by tlschlesing
Employees Worked With
September 21, 2020
I went in for an oil change/ tire rotation along with my back left sensor pushed in needing to be put back into place. All work was done. There was a debate about whether the sensor problem was under warre back left sensor pushed in needing to be put back into place. All work was done. There was a debate about whether the sensor problem was under warrenty or not-i was not charged for it but the work doesn't seem to be properly done compared to the other side sensor.. Also oil life was not reset. When going to pay for services my card number was requested (over the phone) before even giving me a total. All work was done just not up to 100% satisfaction More
by Lexa
Employees Worked With
Makayla Buscemi
September 21, 2020
Went for a NYS Inspection for my 04 Mustang GT convertible. Cortese Ford is the only service center I trust to work on my mustang. convertible. Cortese Ford is the only service center I trust to work on my mustang. More
by Donski
September 20, 2020
Was received professionally and cordially by the service staff. I received telephone update of service needs and when the repair would be ready. Very nice service experience! staff. I received telephone update of service needs and when the repair would be ready. Very nice service experience! More
by kevinburtner
Employees Worked With
September 18, 2020
In and out, no hassles, no issues. Thought I had a 4wd issue, but nothing wrong other than a dopey owner. Replaced a loose bracket issue, but nothing wrong other than a dopey owner. Replaced a loose bracket More
by Jeff.rider
Employees Worked With
