Cortese Ford Lincoln - Service Center

Your service was quick and effiencent,will schedule future maintainace,service manager very friendly,scheduling was quick and effiencent staff very friendly thank you very much future maintainace,service manager very friendly,scheduling was quick and effiencent staff very friendly thank you very much More

Awesome service experience! Staff was friendly and professional. Truck was serviced on time. Prices are fair. I will purchase my next vehicle from Cortese Auto. professional. Truck was serviced on time. Prices are fair. I will purchase my next vehicle from Cortese Auto. More

As always working with Cortese Ford Service is as easy and seamless as it gets. I am always taken care of efficiently and Al always looks out for my needs. These folks are ahead of the game. and seamless as it gets. I am always taken care of efficiently and Al always looks out for my needs. These folks are ahead of the game. More

Best dealer that I have ever dealt with! Service department is 2nd to none! Have been dealing with them for over 9 years with always great products and backed by great service! department is 2nd to none! Have been dealing with them for over 9 years with always great products and backed by great service! More

Darren’s service is exceptional as always. He listens to my concerns and keeps me informed during my visit. I know that I can count on his judgment if and when my vehicle needs to be serviced my concerns and keeps me informed during my visit. I know that I can count on his judgment if and when my vehicle needs to be serviced More

It was quick appointment the service too didn't take long time great at the front desk Patrick was cool and helpful 👍 nice job 8 time great at the front desk Patrick was cool and helpful 👍 nice job 8 More

Average service When you set customer expectations and then something happens to change them, a simple, short phone call to let the customer know what is going on can When you set customer expectations and then something happens to change them, a simple, short phone call to let the customer know what is going on can mean the difference between a good or poor survey. Also, you should inform potential customers that you no longer offer shuttle service. Doing so will at least prevent them from being stranded at the dealership or not being able to get their car back when it is done. Finally, when someone calls your business, their call should at the very least be answered. Calling your customer service number and getting voicemail is a non-starter. More

Work performed was fine, follow up was not. Brought my truck in to fix an issue with the sunroof in early June. I have a service contract. They took a look at it, and said that they could fix it Brought my truck in to fix an issue with the sunroof in early June. I have a service contract. They took a look at it, and said that they could fix it, it was covered under my service contract, but they would need to order the parts. It would likely be a two day job, and it sounded like he wasn't really looking forward to asking the technicians to perform the work. They gave me the option to keep the truck on the lot or take it home until parts arrived, Called back 4 or 5 days later when I heard nothing, I was told that they would call me when the parts came in, but it wasn't going to happen until first week of July. After hearing nothing, called back again 3rd week of July. Parts were in... by the conversation, it sounded like the parts had been sitting there for quite a while. Took the next available appointment and now my sunroof works. The service work performed was fine, just frustrating to have a lack of follow-up and for this to take such a long time. More

I got my car in earlier the day before my appointment. This let them start the job earlier. Even snuck an inspection so that saved me another trip in This let them start the job earlier. Even snuck an inspection so that saved me another trip in More

Dsrren is an excellent service rep. He should be promoted . He is always friendly, flexible , courteous and cordial. . He would make an exvellent service msnager.. This opinion is based upon 10 years of obs . He is always friendly, flexible , courteous and cordial. . He would make an exvellent service msnager.. This opinion is based upon 10 years of observation. More