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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,256 Reviews

1,256 Reviews of Cortese Ford Lincoln - Service Center

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January 02, 2021

Not good they where very rude I went there for a recall on my vehicle needless to say it didn't get fixed they where trying to charge me money that's not right over a recall More

by amberb432
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of his name
December 31, 2020

All my cars has been from Cortese!I’m so excited. They were great to me made me feel very welcome and I felt I made a good decision. service manager always keeps us informed and streamlines our service ap More

by wochaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2020

Al the service manager handled everything efficiently. Part was covered under warranty, got a call later that day that work was complete, no fuss no muss. More

by Jtmarsh84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2020

Al our service manager always keeps us informed and streamlines our service appointment We will continue to use Cortese for our service on our Ford More

by eisenha1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Service
December 08, 2020

Service was quick and efficient, break room was nice and relaxing and the cost was cheaper than expected. Looking forward to coming back for work on my mustang More

by 24.maurice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2020

Cortese Ford as usual was efficient, friendly and helpful. I have been a Cortese Ford customer since 2005 and every experience with them has been positive. More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2020

The guy jack was dishonest about pricing told me one thing then charged me another. I will not recommend this place to friends and family. Also never got car or parts done when they said so plan on wai More

by Aaron
Recommend Dealer
No
Employees Worked With
Jack Hawes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Williams
December 05, 2020

Darren consistently goes above and beyond for the customer experience. He is very supportive and communicates excellently to ensure that all work required on the vehicle is done in one visit. More

by troy.goldie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren
December 04, 2020

communication was very poor, I had to call and text several times before getting a response. Information was not provided unless I called and text several times. More

by rmuniz95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Zimmerman
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2020

I was really upset to have to wait as long as I did for an oil change. First time I have had to wait 2+ hours. More

by dgcrowley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al
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