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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,212 Reviews

1,212 Reviews of Cortese Ford Lincoln - Service Center

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September 26, 2020

I took my car to Cortes for a recall and Darren was awesome he was customer friendly,he would call me with updates on my vehicle,the atmosphere was welcoming and friendly.i would recommend this service More

by Sylvia.lewis2400
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren in the service dept
September 25, 2020

It took a little longer than I had hoped, but my service manager Patrick got the job done. The warranty work that Cortese performed looks good. More

by tlschlesing
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2020

I went in for an oil change/ tire rotation along with my back left sensor pushed in needing to be put back into place. All work was done. There was a debate about whether the sensor problem was under warre More

by Lexa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Makayla Buscemi
September 21, 2020

Went for a NYS Inspection for my 04 Mustang GT convertible. Cortese Ford is the only service center I trust to work on my mustang. More

by Donski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
September 20, 2020

Was received professionally and cordially by the service staff. I received telephone update of service needs and when the repair would be ready. Very nice service experience! More

by kevinburtner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2020

In and out, no hassles, no issues. Thought I had a 4wd issue, but nothing wrong other than a dopey owner. Replaced a loose bracket More

by Jeff.rider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2020

My vechicle needed extensive transmission work done and was in the shop for an extended period of time. Patrick in the service department keep me well informed and up to date, and was very easy to work wit More

by justin.l.kirkpatrick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2020

Tommy and Darren were great to work with during this period corona virus Pandemic. Tommy was very helpful and had the answers to my concerns and questions. More

by willybelotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Ciavarri
August 27, 2020

Service Manager, Keith and Darren were great to work with and went out of their way to help! They are very customer focused and went beyond my expectations! More

by kevinburtner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren
August 25, 2020

My visit was quick and i felt very comfortable waiting for my car. They are always friendly and i don't feel pressure like i hear from other people at other dealers. i will buy my next vehicle there. More

by llewis30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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