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Cortese Ford Lincoln - Service Center
Rochester, NY
1,212 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,212 Reviews of Cortese Ford Lincoln - Service Center
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October 14, 2020
I was very pleased with my service at cortese Lincoln in Henrietta N.Y. salesman Jack was very friendly and helpful, I also left with a sparkling clean vehicle! Thank you Cortese. Henrietta N.Y. salesman Jack was very friendly and helpful, I also left with a sparkling clean vehicle! Thank you Cortese. More
by Mm1609
Employees Worked With
October 11, 2020
My recall repair on my Escape was performed quickly & efficiently at Cortese Ford. The check in process was easy & the waiting area was very comfortable. efficiently at Cortese Ford. The check in process was easy & the waiting area was very comfortable. More
by dcambisi2
Employees Worked With
Al
October 11, 2020
Wonderful service people, mostly time sensitive. I was promised an hours grime but 2 service employees were out sick. Took more like 2 1/2 hours but I am retired, we are in CV time. What the heck! promised an hours grime but 2 service employees were out sick. Took more like 2 1/2 hours but I am retired, we are in CV time. What the heck! More
by Sharon
October 08, 2020
I was pleased with the service overall, the only reason that it wasn’t 5 stars is because I got voicemail every time I called back and I didn’t get any details in the voicemails left for me. If I can’t an that it wasn’t 5 stars is because I got voicemail every time I called back and I didn’t get any details in the voicemails left for me. If I can’t answer my phone, you should not just say “please call me back” when you have no intention of answering on your end. Just leave the details in my voicemail. I really appreciate that they didn’t just do work that they were not sure was the correct fix to my problem. Seems to be a very honest Service Team, thank you! More
by mikebrown5
Verified CustomerEmployees Worked With
October 08, 2020
My car was brought in for an A/C repair under warranty. An issue with body-work cropped up during the A/C repair, which was handled efficiently. Thank you..... :):) warranty. An issue with body-work cropped up during the A/C repair, which was handled efficiently. Thank you..... :):) More
by KB2000
Employees Worked With
Al Rossiter
October 06, 2020
Cortese Ford is an awesome dealership because the staff are professional and friendly. Also, the facility is very clean. Darren Van Orden is excellent in customer service. Darren gathers detail information are professional and friendly. Also, the facility is very clean. Darren Van Orden is excellent in customer service. Darren gathers detail information from the customers and with staff’ exam of my vehicle, my vehicle received the best service. More
by debpaulette54
Employees Worked With
Darren Van Ordenp
October 05, 2020
Cortese Ford service department is the reason I always return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High return to them for service. They always do an excellent job in a fast and efficient time. The service reps are always friendly and very helpful. High five to Patrick Zimmerman and Al Rossiter. More
by gosman
October 02, 2020
I was unhappy with my last visit. I was annoyed with being scheduled an appointment for a recall only to show up and be notified that the part had to be ordered. Also after calling several times to reac being scheduled an appointment for a recall only to show up and be notified that the part had to be ordered. Also after calling several times to reach out to a service rep about some paperwork from my warranty that's wasn't returned and an update I've never received a call back after leaving a voicemail. After about a month they reached out to advise the part was in and scheduled an appointment. However I have yet to return to have it completed. I had an oil change done back a few minutes ago which prompted me to do the recall. I noticed they never topped off any other fluids in the vehicle as most service centers would automatically do. Just not impressed so far with the level of service so far. Didn't even offer shuttle service. More
by chuckster1102
October 01, 2020
Wish I could help you more my Parkinson does not let me type v1erý1 1good 11 this little pit too k Over 20 minutes to do service was great all the people were helpful an1d friendly thank you wjbjr type v1erý1 1good 11 this little pit too k Over 20 minutes to do service was great all the people were helpful an1d friendly thank you wjbjr More
by bloomw
Employees Worked With
Other Employees :
Ron Christiano, Dave Robinson, Bryce Seeley, Mark Williams
