Cortese Ford Lincoln - Service Center

Darren Van Orden in the service department is very friendly, helpful and professional with assisting me with my service needs regarding the check engine light on my 2016 Ford Fusion SE Ecoboost AWD. A friendly, helpful and professional with assisting me with my service needs regarding the check engine light on my 2016 Ford Fusion SE Ecoboost AWD. As I am from Middlebury, Vermont, I am familiar with the Greater Rochester area since I am an RIT alumni. As I am currently spending time with my fiancée in Fairport, I happened to come across issues with my vehicle and I called a few private shops as well as all three Ford dealers in Rochester requesting service. Everybody else were booked weeks out. However, Cortese Ford was able to schedule service for me within a few days. They diagnosed the issues with the check engine light and found that there were issues with the fuel pressure sensor. They replaced it. Two days later, the check engine light came on again and I called the service department again within a few days and I took my vehicle back in for service. They diagnosed the issues and had to order parts for my vehicle. The parts came in about a month later and I took my vehicle in for service and dropped it off as Darren told me that it would take almost all day to service my car. When my vehicle was ready for pick up, Darren showed me the invoice and thoroughly explained to me what was serviced and what parts have been replaced. I am completely satisfied with the service department at Cortese Ford and I highly recommend them for any of your service needs. More

Fast & easy service for an NYS inspection. It's always nice when there's nothing wrong found! I love that Cortese Lincoln/Ford always contacts you later to make sure you're satisfied by their It's always nice when there's nothing wrong found! I love that Cortese Lincoln/Ford always contacts you later to make sure you're satisfied by their work. I've gone to them in the past and am always grateful for their dedicated work on my Ford Focus. When I'm ready for a new car, I'm already 100% going to Cortese. More

Dropped off vehicle night before for oil change and recall work. All work performed. Everyone was pleasant when I picked it back up! recall work. All work performed. Everyone was pleasant when I picked it back up! More

Service rep Jordan kept me well informed but service mechanic’s are not too good mechanic’s are not too good More

I made my 100,000 mile service appointment on line. I appreciate the Pick up and drop off service that was provided. I will use this at my next service appointment. I appreciate the Pick up and drop off service that was provided. I will use this at my next service appointment. More

TAKEN IN AT SCHEDULED TIME. PROCESSED QUICKLY. QUICK TURNAROUND ON A MAVERICK RECALL. IN AND OUT IN 90 MINUTES. PROCESSED QUICKLY. QUICK TURNAROUND ON A MAVERICK RECALL. IN AND OUT IN 90 MINUTES. More

On May 29, 2024, I brought my 2023 Escape in for an oil and filter change and a tire rotation. I was pleasantly surprised at how friendly everyone was, even those with whom I wasn’t directly involved. The and filter change and a tire rotation. I was pleasantly surprised at how friendly everyone was, even those with whom I wasn’t directly involved. The whole service was fast and professional. More