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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,211 Reviews

1,211 Reviews of Cortese Ford Lincoln - Service Center

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January 17, 2021

Great job, friendly service work done on a timely manner service department does wonderful work would definitely tell friends about this place :-) :-) thank you so much 9 More

by E.LUSK1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 16, 2021

Not happy this time around......brought my 2013 Ford Escape for broken outside drivers mirror. Regret paying over $700 the same day for repair. Was told would get back to me to see whether had in stock More

by mike.gudselak
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren......??
January 14, 2021

Have purchased and serviced my vehicles here for years. A great group of individuals who have always treated me well. Never have had any issues at all. Great customer relationship. It isn't just abou More

by andrewsjohn839
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 12, 2021

Patrick in service is always very attentive. He tells you what's up, and what they can do to help. The issue price was more than the car was worth. We ended up buying a used vehicle from Phil. My wife loves More

by dino.kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Eichelberger
January 11, 2021

I needed to have some Ford Performance parts installed on my car. It was nice to know that Cortese Ford has a certified Rousch technician. Al in service set up my appointment and answered all of my questions More

by robyare6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al
January 02, 2021

Not good they where very rude I went there for a recall on my vehicle needless to say it didn't get fixed they where trying to charge me money that's not right over a recall More

by amberb432
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of his name
December 31, 2020

All my cars has been from Cortese!I’m so excited. They were great to me made me feel very welcome and I felt I made a good decision. service manager always keeps us informed and streamlines our service ap More

by wochaya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2020

Al the service manager handled everything efficiently. Part was covered under warranty, got a call later that day that work was complete, no fuss no muss. More

by Jtmarsh84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
4.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2020

Al our service manager always keeps us informed and streamlines our service appointment We will continue to use Cortese for our service on our Ford More

by eisenha1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Service
December 08, 2020

Service was quick and efficient, break room was nice and relaxing and the cost was cheaper than expected. Looking forward to coming back for work on my mustang More

by 24.maurice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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