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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,211 Reviews

1,211 Reviews of Cortese Ford Lincoln - Service Center

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March 05, 2021

Really appreciated Al Rosseter's help in scheduling us a speedy appointment for our Explorer's recall. The service team was able to efficiently complete the required recall work. My husband and I were very More

by ROCHMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
March 03, 2021

Service was good and they kept me informed throughout the process. The car seems to be working well after the service so they did a good job with the service as a whole. More

by Nicholas Fidalgo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 23, 2021

Good work for a fair price done in a reasonable amount of time. My only negative is that the service writer did not introduce himself to me so I really don’t know who I worked with. He did a good job. More

by Remora Kid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2021

Al is always consistent with "customer is number one ". Thanks again Al. It makes coming back a whole lot easier to accept for compromised auto circumstances. More

by sean_ossont
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
February 19, 2021

Always have great service when visiting this dealership. I have went to to West Herr because it’s closer to my house but have found that Cortese outperforms them in every way . Highly recommend Cortese for More

by GREGORY.HALE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren /Darrell
February 19, 2021

Darren once again was top notch in his professionalism and care he took when I had my F-150 serviced. He kept me informed and did what it took get my truck's brakes fixed quickly. More

by steven_call
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Van Orden
February 17, 2021

I was met immediately by Al and made to feel comfortable. He explained how things worked as this was my first visit to this dealership. It was also my very first service with my 2020 Ford Ranger. I chose NOT More

by mmoellering
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rosseter
February 17, 2021

My car had two issues tied to a part being relaxed. After being told by the repair manager that both problems were corrected with this install, and after paying for the repairs, I was disappointed to learn o More

by DEREKHENDRICKSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Zimmerman
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 15, 2021

In and out in 1 hour for an oil change and inspection. What more could you ask for? Oh wait, you need more words. One two, buckle my shoe......I'm out More

by boblewandowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren (Service), Tommy Ciavarri
February 13, 2021

I always love the ultimate service I receive when I bring my Ford Edge vehicle in for general maintenance! The service department is the best! More

by jarauber13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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