Cortese Ford Lincoln - Service Center

Sales is great Service was below average. The valet option is not a true option as promised when buying the car. The service was fir tire rotation, oil change and fix the auto feature for the liftg option is not a true option as promised when buying the car. The service was fir tire rotation, oil change and fix the auto feature for the liftgate. The auto liftgate feature has not worked since I got the car. I waited for the service 1,5 hours and was told there wasn’t time to diagnosis the lift gate issue. I had to come back. I also asked if there was a alert warning tone I could set for BInd spot detection when I used my turn signal to go into another lane and someone was there. I found the flashing lights on the mirror not enough At first I was told yes and then it was a very confusing thing. A lot of running back and forth and no answer. I previously owned a Kia. There service was professional and I was informed of the status of the sevice as I waited. Also if the technician found something wrong while servicing. I was informed right away and given options. Plus they washed my car. Kia has such a pleasant atmosphere. Everyone was happy and helpful. The mechanics were really nice too. . At Cortese No one cared my lift gate was not working when I left No one gave me options or said anything. I never want to go back there again. The mechanics walk around with grumpy faces And the Service Managers seem in a rush and not focused on the customer, ME. More

Great service dept every time I go I’m treated great and my truck is always fixed and these guys are the best I’ve ever dealt with in 50 years my truck is always fixed and these guys are the best I’ve ever dealt with in 50 years More

Good selection of vehicles and professional staff who take pride in their work and customer service. take pride in their work and customer service. More

I have been bringing all of my vehicles, both Ford and other manufacturers to Keith Osier and Cortese for over 20 years. Would never go anywhere else. other manufacturers to Keith Osier and Cortese for over 20 years. Would never go anywhere else. More

Service is always amazing! All employees are awesome! Thanks you! Thanks you! More

I have never had an issue with the service department. Always friendly, respectful and explains if I have any issues that need to be resolved. Always friendly, respectful and explains if I have any issues that need to be resolved. More

I am a long time customer . excellent service dept.I I am a long time customer . excellent service dept. I bought two Lincoln automobiles.Only use Lincoln service. Love the beautiful waiting room and ba I am a long time customer . excellent service dept. I bought two Lincoln automobiles.Only use Lincoln service. Love the beautiful waiting room and bathroom. More

Great customer service. NYS inspection and The Works completed in one hour. Low cost and friendly service. Jack Hawes was a new addition to the service team for me. He was wonderful. I have used Cortese completed in one hour. Low cost and friendly service. Jack Hawes was a new addition to the service team for me. He was wonderful. I have used Cortese for servicing my car for over 10 years. They're the best! More

Appointment at 1pm for oil change truck not done till 4pm when I inquire why it was taking so long said that they didn't have the oil filter on a 2021 truck that been scheduled for three weeks and had to pa when I inquire why it was taking so long said that they didn't have the oil filter on a 2021 truck that been scheduled for three weeks and had to pay end employee for all that time. Help me understand why a Ford dealership doesn't have the parts there for a job that's been scheduled for three weeks More