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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,211 Reviews

1,211 Reviews of Cortese Ford Lincoln - Service Center

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September 20, 2021

I Do not even own a Ford. Getting spammed by Cortese Ford. Please lose my contact information More

by 1menace2rite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rhodes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Zimmerman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Robinson, Mark Williams
September 17, 2021

There is little to no communication between the service advisor and customer. We have had several vehicles there and have waited over 2 weeks before they are looked at. I have one vehicle that was there More

by DROBINSON17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Hawes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Cortese Ford Lincoln responded

Good afternoon, I am sorry to see that you did not have a good experience. I would like to speak with you about what happened. Can you please call me at 585-277-3214? Samantha Cortese

September 13, 2021

Cortese Ford has always treated me well. Fair pricing, pleasant salesmen, with an excellent service department! More

by lew57ski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Ciavarri
Sep 15, 2021 -

Cortese Ford Lincoln responded

Thanks for the great review!

September 10, 2021

The quality of work done on my vehicle was good and done in a timely manner. I was very pleased with the over all service. More

by Caesarleo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2021 -

Cortese Ford Lincoln responded

Thanks Caesar

September 10, 2021

Service department did a great job repairing my vehicle after a collision. They were clear what needed to be fixed, gave good estimates, and completed the work in a timely manner. More

by pk
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Cortese Ford Lincoln responded

Thanks PK

September 10, 2021

Service manger was excellent on my request for the appointment and the service staff was there when I arrived all the work was done professional More

by Kgrasley4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2021 -

Cortese Ford Lincoln responded

Thanks Kgrasley4!

September 06, 2021

Took my car in for a nys inspection and oil change, need new breaks they did the repair right away and was out in a few hours More

by ryro98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darin
Sep 07, 2021 -

Cortese Ford Lincoln responded

Thank you for the great feedback!

August 30, 2021

"Jack" the service writer and Tom A, the technician get me in and out efficiently each and every time. Good business practices. Neat and clean waiting room. More

by toomanyvettes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Andriano
Sep 02, 2021 -

Cortese Ford Lincoln responded

Hi, we are very happy to have provided you with such a positive experience! Samantha Cortese Customer Relations Manager 585-277-3214

August 28, 2021

Great service. Friendly and knowledgeable. In and out in a very short time. Quick response to issues and financing. Good customer service. Would recommend cortese ford to anyone. More

by qctom731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Robinson, Bryce Seeley
Sep 02, 2021 -

Cortese Ford Lincoln responded

We appreciate your positive review about your recent experience with us! Samantha Cortese Customer Relations Manager 585-277-3214

Sep 02, 2021 -

Cortese Ford Lincoln responded

We appreciate your positive review about your recent experience with us! Samantha Cortese Customer Relations Manager 585-277-3214

August 22, 2021

Very good service and professional team. Would recommend. Love the valet service with loaner car. More

by Bmbrugnoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donna Spofford
Sep 02, 2021 -

Cortese Ford Lincoln responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Samantha Cortese Customer Relations Manager 585-277-3214

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