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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,211 Reviews

1,211 Reviews of Cortese Ford Lincoln - Service Center

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November 08, 2021

Allows you to book service with shuttle, but doesn't have a shuttle, and doesn't offer anything except an apology to make up for it after you only find out after arriving. Also doesn't reply to emails. Firs More

by spj4574
Recommend Dealer
No
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Cortese Ford Lincoln responded

I am sorry to see that you did not have a good experience. WE have fixed the issue on the app and website. Thanks Samantha Cortese 585-277-3214

November 08, 2021

Great customer service. Keith.Darrel and the rest of service personnels were great.I will not hesitate to recommend cortese ford to family members and friends. Keep up the good work. More

by aanih
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Cortese Ford Lincoln responded

Thanks aanih!

November 03, 2021

From the General Manager tothe service tecknition to the mechanic my experience was A no.1 More

by rjtlp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Cortese Ford Lincoln responded

Thanks rjtlp!

November 01, 2021

Great service and great turn around time. They were able to take my call the night before and had me scheduled the next morning. More

by bford3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Robinson
Nov 09, 2021 -

Cortese Ford Lincoln responded

Thanks for the 5 stars!

November 01, 2021

Cortese Ford service department is top notch!!!!! I always get outstanding service every time. Darren Vanorden is on the top of my list of all service advisors I've ever dealt with. He goes above and More

by pellen29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Vanorden
Nov 09, 2021 -

Cortese Ford Lincoln responded

Thanks for the great review of Darren!

October 24, 2021

I had to leave 2 messages before I received a call back to set up my appointment. The service itself was quick and completed very quickly. I am satisfied with the oil change and inspection. More

by taimaneiro
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I believe the person who contacted me for my appointment was Jordan.
Nov 09, 2021 -

Cortese Ford Lincoln responded

I am sorry for the inconvenience. Please let me know if you have any further concerns at s-cortese@corteseauto.com. Samantha

October 18, 2021

The employed were very helpful to make it an enjoyable experience. Not a bad word could be spoke. Thank You More

by sman7224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Cortese Ford Lincoln responded

Thank you !

October 15, 2021

The Ford pass application had my appointment wrong but they fit me right in. Everyone was very pleasant. More

by clake1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

Cortese Ford Lincoln responded

Thanks for the great review !

October 07, 2021

Simple first year service and nys inspection. Wait was alittle long but i had no where to be and service was good More

by dylanarider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Cortese Ford Lincoln responded

Thanks for the feedback Dylan!

September 27, 2021

They are very friendly and make a perfect service. Thank you guys for your job. More

by salnikov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Cortese Ford Lincoln responded

Thanks for the great review!

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