Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Cortese Ford Lincoln - Service Center
Rochester, NY
1,211 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,211 Reviews of Cortese Ford Lincoln - Service Center
Sort by
January 19, 2022
Never have an issue with Cortese Ford Service. All the guys have always been pleasant. Most recently I was in for a NYS Inspection, oil change & tire rotation. I was in & out of there within 1 hour if t guys have always been pleasant. Most recently I was in for a NYS Inspection, oil change & tire rotation. I was in & out of there within 1 hour if that. Always a pleasure working with the Service Dept! More
by lamosher69
Verified CustomerEmployees Worked With
Al Rosetter
January 11, 2022
The service department is in dire need of help. It is very difficult to call in and actually have someone answer. There seems to be a lot of disorganization right now for very simple tasks. It took them very difficult to call in and actually have someone answer. There seems to be a lot of disorganization right now for very simple tasks. It took them 2 days to do a simple NYS inspection on my truck after they forgot about it in the back for an entire day. Without being able to get through to anyone, it was impossible to call for an update throughout the day which led to having to leave it there overnight. I also noticed some parts were marked up almost double what the Genuine Ford Parts website shows for OEM parts. More
by Chris
Employees Worked With
January 04, 2022
Great experience for routine maintenance. Was disappointed no one was able to help me with my FordPass, and still not able to use it. So frustrating disappointed no one was able to help me with my FordPass, and still not able to use it. So frustrating More
by judimurray3
Employees Worked With
January 03, 2022
Cortese Ford Service is great. They are really helpful, quick, and solved my issue really fast. quick, and solved my issue really fast. More
by GEOTECDEIMER
Employees Worked With
January 03, 2022
Excellent Service and level of communication. Thorough job to clean up some loose ends on vehicle. job to clean up some loose ends on vehicle. More
by 1mysticstew
Employees Worked With
December 28, 2021
Friendly courteous and helpful with all items. From Owner to staff, always a positive experience. to staff, always a positive experience. More
by TERESA.WILCOX.wei
Employees Worked With
December 17, 2021
the Cortese service department is excellent and always takes good care of their customers and their vehicles I would recommend them for service takes good care of their customers and their vehicles I would recommend them for service More
by a-platt
December 06, 2021
Transmission problem that the staff was less than communicative about. Not good at answering calls/voicemails and very condescending in regards to The problem and the process of it all. Only brought communicative about. Not good at answering calls/voicemails and very condescending in regards to The problem and the process of it all. Only brought my car here because I had to. Less than professional in the two months I was without my car. More
by jesswhitehouseinterprets
Employees Worked With
Other Employees :
Al rosetter , Dave Robinson, Mark Williams
