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Cortese Ford Lincoln - Service Center
Rochester, NY
1,211 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,211 Reviews of Cortese Ford Lincoln - Service Center
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February 26, 2022
In my five year experience with dealing with Cortese Ford, I have unfortunately learned that they seem to do the bare minimum for their customers. It is never anywhere close to an enjoyable experience Ford, I have unfortunately learned that they seem to do the bare minimum for their customers. It is never anywhere close to an enjoyable experience whenever I have to take my car in for service as I am typically made to wait hours for something as straightforward as an oil change. Customer service is consistently very lacking—during my last visit, the service employee was visibly annoyed when he had to call someone for an answer to a simple question about their warranties. When these issues were brought to a “manager,” only excuses were given. To add insult to injury, the car I purchased from them has had nothing but problem after problem after problem, so I will be choosing to take my business elsewhere from now on. I don’t trust this organization to adequately service cars, and would rather even pay more elsewhere (however doubtful that seems) then have to deal with them again. More
by mfantauzzo
Verified Customer
February 24, 2022
I was worried it would be a long process, but they finished in less than a day! finished in less than a day! More
by Jess816
Employees Worked With
February 22, 2022
Was very please with the service I received. Having been at a previous dealership it was refreshing to be treated so well Having been at a previous dealership it was refreshing to be treated so well More
by DAROBINSON1
Employees Worked With
February 21, 2022
Repair and collision shop either don't care or are not properly trained to fix vehicles correctly the first time! My car has been there for days while they try to figure out how to reprogram the headlight properly trained to fix vehicles correctly the first time! My car has been there for days while they try to figure out how to reprogram the headlight modules!! Inept More
by delplato99
Employees Worked With
February 14, 2022
Service was not up to previous standards as mechanic didn't complete or meet all my car needs didn't complete or meet all my car needs More
by sboone50
Employees Worked With
February 14, 2022
Disappointed with the experience. Even when they reached out nothing was resolved. Waste of time. Probably never buy another vehicle from them again nothing but issues since I got my Even when they reached out nothing was resolved. Waste of time. Probably never buy another vehicle from them again nothing but issues since I got my vehicle More
by s9r3b.sb
February 12, 2022
They did a great job in finding my pin hole leak in one of my truck radiator hoses. They were able to repair with a new hose and had my vehicle back to me by the end of the day as promised. Darren is great of my truck radiator hoses. They were able to repair with a new hose and had my vehicle back to me by the end of the day as promised. Darren is great to work with and always ready to get your service work done as promised. Darren and his team do a great job with any work that they do on my vehicle and have been going to him for a very long time. Will continue to you Darren and his team keep up the great work, Thanks More
by RBATTISTA
Employees Worked With
Darren VanOrden
February 11, 2022
They got me confused with a different customer, preformed work that was never requested and tried to charge me for it. They ended up bringing the price down, but after all of the back and forth with the bill work that was never requested and tried to charge me for it. They ended up bringing the price down, but after all of the back and forth with the bill, and I couldn't pick my car up until the following day and it's NOW driving bad, with my steering wheel bouncing left & right. There was nothing wrong before I had "work" done here and had to argue the work/price. I believe they did something to my vehicle out of spite and a reason to bring it back to get that money they lost out on.. After I explained to Samantha Cortese, she had the SAME TECH call me!?!? Why would I want to speak to the SAME guy??? At this point, I don't trust them anymore. It's a shame because I bought it from them to begin with. If anyone reading this knows a good, trustworthy mechanic, please leave a comment!! More
by Sarah
