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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,211 Reviews

1,211 Reviews of Cortese Ford Lincoln - Service Center

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April 07, 2022

Jack explained my service, helped me with my Ford pass app and made me very comfortable while I was waiting for my car. More

by chantepost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Ciavarri
April 07, 2022

I had a transmission problem. I brought it in Saturday and had the car back Tuesday. Really great service and helpful people. More

by Dominick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 06, 2022

Not at all happy with the service dept at your dealership need to work on people skills More

by timmonaghan79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Samantha Cortese
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Ciavarri
Apr 07, 2022 -

Cortese Ford Lincoln responded

Tim, I am sorry to see that you did not have a good experience. Please call me at 585-277-3214 to resolve the issue. Samantha Cortese

April 05, 2022

Very pleasant. Explained process and expected time frame for service. Service was completed on time. More

by mcculloughgloria7
Recommend Dealer
Yes
Employees Worked With
Don’t remember
April 04, 2022

All done in time but tech forgot to put the plastic lock pin on the door after it was disassembled, i was lucky i noticed the same week and found it on the seat it could have been lost. More

by ET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2022

Always a great experience at Cortese. I’m always treated with respect and courtesy. I can count on the Services provided to be correct the first time and, honest communication. More

by Savedstephanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2022

I must admit that a visit here is not always smooth sailing, Cortese Ford is "Huugggeeee Rochester"! So we are not the only folks they serve in the Rochester region. But when it comes to "Customer Serv More

by Thevirtualchurch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Makayla Buscemi
March 29, 2022

Good service. ..attentiveness and good communication on the job being preformed. Get things done in a timely manner. More

by tstahl3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2022

I been going to Cortese Ford for many years. the sales people and the service people are grate. I would and have told people about Cortese Ford More

by DRAKERB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryce Seeley
March 25, 2022

Cortese would bend over backwards to get the job done right. Thank you for your time More

by 9999lyons147
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rossitier
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