Cortese Ford Lincoln - Service Center
Rochester, NY
1,211 Reviews of Cortese Ford Lincoln - Service Center
Worst service ever will not be back and will be getting rid of my car ASAP !!!! It will not be a Ford !!! rid of my car ASAP !!!! It will not be a Ford !!! More
Excellent sales and service form everyone. I came in for an oil change and came out with a new car! I came in for an oil change and came out with a new car! More
I've always found the people at Cortese to be helpful, friendly, and efficient. They always answer my questions and accomodate my requests. Thumbs up! friendly, and efficient. They always answer my questions and accomodate my requests. Thumbs up! More
The meeting was related to the possible purchase of my Ford Fusion at the end of the lease. It was very helpful. I took the opportunity to talk when the car was in for its annual NY inspection. The inspec Ford Fusion at the end of the lease. It was very helpful. I took the opportunity to talk when the car was in for its annual NY inspection. The inspection was straight forward. More
The service is very good 👍 I recommend that everyone comes here for all their cars needs. comes here for all their cars needs. More
First oil change on my new car. Scheduling online went well and was easy. Communication the day of was poor to non existent. I called and texted my service advisor four times. Scheduling online went well and was easy. Communication the day of was poor to non existent. I called and texted my service advisor four times. I clearly stated I need my car by 1 pm. I finally called and was tol at 430pm my car was ready. Disappointing considering I bought 2 vehicles from them. More
Came in for an evap system leak and a new cannister purge valve was needed. They claimed to have fixed it but 2 days later the check engine comes back on and it’s the same code. Over $500 spent and they basi valve was needed. They claimed to have fixed it but 2 days later the check engine comes back on and it’s the same code. Over $500 spent and they basically brushed me off when I went into the service department. Definitely won’t be going back there. More
As always, I was greeted promptly and courteously for my routine service appointment of a highly treasured and fairly rare 2020 Shelby GT500 Bring member of several Mustang/Shelby enthusiasts clubs and gr routine service appointment of a highly treasured and fairly rare 2020 Shelby GT500 Bring member of several Mustang/Shelby enthusiasts clubs and groups that literally span the planet, I see a lot of feedback from other Shelby (and Mustang) re: the service experiences they have. Nearly all are positive to one degree or another, but some folks report situations that reflect situations that show how easy it is for even a seemingly simple procedure can go wrong. In the case of our service visits to Cortese Ford, every maintenance procedure has been perfectly. We have had no need for any repair work as the 2020 GT500 was built so well. It is the first time I have acquired a new vehicle that needed absolutely no work to be done under warranty. At best our other vehicles have all needed "something," no matter how minor it may have been. We seem to be acquired a truly perfect built vehicle. No small feat considering the complexities found in any modern automobile, but especially so with such a lofty high performance vehicle. In any event, Lynda and remain (not unsurprisingly) raving fans of the folks at Cortese Ford. We have purchased (used) vehicles from them in the past, as well as the 2020 GT500, and every deal was clean and a good experience. The same can be said of our service (and parts) experiences as well. Funny as it may seem, I actually look forward to visiting their store. More