Cortese Ford Lincoln - Service Center

Excellent work friendly and helpful and knowledgeable Pleasant experience thanks so much Keep up the excellent work Pleasant experience thanks so much Keep up the excellent work More

I've worked with Darren a few times and he has always been great. The earliest appointment available online was for Thursday. I needed it sooner and called that Monday. Darren asked if we could drop i been great. The earliest appointment available online was for Thursday. I needed it sooner and called that Monday. Darren asked if we could drop it off that day and they'd try to squeeze it in if they could. Had the car back on Wednesday with the problem fixed. Darren kept me up to date throughout. More

Very understanding on what I needed and provided service faster than expected to get me back on the road. faster than expected to get me back on the road. More

Cortese Ford Service are friendly, courteous, respectful and efficient. They are why we keep coming back to Cortese. and efficient. They are why we keep coming back to Cortese. More

Cortese dealt with a recall issue and did an oil change,tire rotation while my car was in for service. Service wasdone quickly and with no problems. change,tire rotation while my car was in for service. Service wasdone quickly and with no problems. More

The staff is friendly. Was there for maintenance. Enjoyed the conversation with sales team and service members. Was there for maintenance. Enjoyed the conversation with sales team and service members. More

Unfortunately, my experience was terrible. I purchased the car from them in March. I immediately noticed that her speedometer never matched with the navigation apps that show speed(Waze, goo I purchased the car from them in March. I immediately noticed that her speedometer never matched with the navigation apps that show speed(Waze, google maps, etc). I used several apps, including Life 360, that tracks the teens speed while driving. Her car's speedometer consistently shows 7-8 miles slower than her actual speed. I brought it back to have the speedometer re-calibrated. After an hour, the Jack from service came out and said that the technician said that there was no problem and that he even had Waze open and showed no problem. I asked if I could ride with the tech because waze always shows the differences in speed. At that point, Jack got pretty snippy/nasty. He said that his tech has wasted enough time on a car without a problem and that I should feel lucky that he wasn't going to charge me for his time. I understand that this is not a common issue, but I also do not want my kid to get a ticket or to continue to watch her screen to stay the correct speed. I will not return to Cortese for any reason, unless they agree to re-look and actually look and remedy this problem. So unfortunate!! More

Very pleased with the service and how friendly the service staff is. I'm looking forward to my next visit. service staff is. I'm looking forward to my next visit. More

Reasonably quick appointment, friendly service counselor (Al). Brought in my 2021 Escape for recall. Dropped vehicle off at 11:30 am and it was ready around 3:30 pm. No issues found. Will definitely use the (Al). Brought in my 2021 Escape for recall. Dropped vehicle off at 11:30 am and it was ready around 3:30 pm. No issues found. Will definitely use them again for future service. More

Every time I take my car in or call and speak to someone, I get great service and great customer service I get great service and great customer service More