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Cortese Ford Lincoln - Service Center

Rochester, NY

4.6
1,211 Reviews

1,211 Reviews of Cortese Ford Lincoln - Service Center

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July 25, 2022

Cortese Ford Service Department is excellent. Your car will be fixed quickly and correctly the first time. Service advisers Darren Van Orden and Jack Hawes are great. Friendly and knowledgeab More

by rgray9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 23, 2022

Cortese once again met my expectations of great service, treating me with respect and keeping me informed of what they were doing to address the reasons for my visit to the service department. They are kno More

by colleenmiller164
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Van Orden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 23, 2022

doing recall work and charging to tell what wrong is nuts pricing is way to much dont no how you have customers More

by lozadaadrian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Hawes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Customer satisfaction is our top priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so that we can go over your concerns. Thank you, Samantha Cortese

July 22, 2022

Quick, easy, cooperative, flexible, considerate, effective and helpful, generous and understanding, well maintained and quick working. More

by abigail.penoyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 21, 2022

Had a programming issue on my MKZ, Lincoln dealership got me in right away for an appointment and took care of the problem with in about an hour. So thankful More

by Mkz11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Burnette
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 18, 2022

Fast and friendly service was out of their in under and hour! Now that service More

by terhef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 18, 2022

Call on Friday For A Service Appt And Got One On Saturday Morning Very Quick Response and Appointment More

by DTUHL37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 17, 2022

Very kind people. Always willing to listen to my needs. Take care of any issues I might have. Just the best place to buy a vehicle and have service done. More

by LUKE.ROTUNNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review and kind words! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 16, 2022

Dropped off the car at 1035AM. Waited while buying some parts for my other Ford. Got the keys back at 1120AM. Ready to go back to work. Always courteous and customer oriented. More

by Larry A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Rossester
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Thank you so much for the great review! Thank you for your business once again and if you need anything please do not hesitate to call or stop by!

July 14, 2022

This visit was not the best visit that I experienced. It was really upsetting to me. More

by cldv33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Van Orden
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Cortese Ford Lincoln responded

Customer satisfaction is our top priority here at Cortese. We would never want one of our customers to leave our dealership feeling unhappy. I hope we can change your mind about our dealership as we appreciate your business and hope to earn it again in the future. Give me a call at 585-277-3287 or email me at S-Cortese@corteseauto.com so that we can go over your concerns. Thank you, Samantha Cortese

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