Cortese Ford Lincoln - Service Center

oil change/tire rotation The staff are all very friendly and the service is prompt. I do not remember all their names but will say that I have had a good experience with all The staff are all very friendly and the service is prompt. I do not remember all their names but will say that I have had a good experience with all staff that I have come in contact with in the Service Department. More

Great service! G Great service, explain things about your vehicle. Friendly, which means a lot to me. The job are done with out a long wait. I've been coming here, abo Great service, explain things about your vehicle. Friendly, which means a lot to me. The job are done with out a long wait. I've been coming here, about two years. Very satisfied. More

Ford Service Dept. Very satisfied with the service dept. at Cortese Ford. My service advisor Pat Zimmerman and his team always go above and beyond to ensure my truck is Very satisfied with the service dept. at Cortese Ford. My service advisor Pat Zimmerman and his team always go above and beyond to ensure my truck is taken care of whether it be routine maintenance or repair. I can count on him to get my truck in the shop even under short notice which is extremely helpful for my busy schedule. More

Patrick was excellent in Service Patrick took care of me as I needed a new windshield for my brand new truck. The sales department made numerous errors with my transaction, the crack Patrick took care of me as I needed a new windshield for my brand new truck. The sales department made numerous errors with my transaction, the cracked windshield just being one of them - however - Patrick took extra care to ensure my windshield was fixed and as a picky owner, I must say the job was perfectly done. Well done Patrick, More

Laura was very good at what she does I would recommend her t Laura was very helpful and everything I had to have done she is a wonderful salesmen thank you for everything I would recommend her as a Salesman to a Laura was very helpful and everything I had to have done she is a wonderful salesmen thank you for everything I would recommend her as a Salesman to all my friends More

10-10-18 service They were professional and courteous. I did not wait long for service to be completed. Patrick was my service advisor. I was pleased with my servic They were professional and courteous. I did not wait long for service to be completed. Patrick was my service advisor. I was pleased with my service. More

Computer stopped working in Ford Edge I called after trying to reboot the computer and getting no power just dead screen I rely on navigation and No control of the Heating Cooling in th I called after trying to reboot the computer and getting no power just dead screen I rely on navigation and No control of the Heating Cooling in the vehicle Lack of radio was inconvenient but Ok I can live without music. Although on a new vehicle this should not happen at all. First VISIT - waited over 2 hours while they disconnected and reconnected battery to try to reboot HAD TO WAIT a week for next appointment so they could diagnose the problem - REALLY SHOULD HAVE BEEN DONE WITH FIRST APPOINTMENT!!!! They had a good idea what part it was and KNEW THEY HAD TO ORDER IT - if it was not the correct part they could send it BACK. Before inconveniencing the customer they should have ordered that part so they could FIX A 2016 vehicle UNDER WARRANTY with only 20,000 MILES Instead they implied that I should have purchased a extended warranty, are you kidding me!!! SELL SELL SELL Third visit required me to again get a ride over and leave the car overnight until after 3 PM the next day to install the part (also sending me a text was very COLD - I expected a phone call with explanation of what work was done and that the vehicle was ready - in fact I had hoped for a ride to come get the SUV. Instead I again had to find my own ride to pick up this vehicle!) Most dealers give out loaners/rental vehicle I was given some BS about the GM Buyout - and that it would cost me $30 per day....I can rent my own vehicle for less. I was looking for convince and customer appreciation in actions NOT WORDS. THEN THEY DID NOT CHECK TO MAKE SURE EVERYTHING WORKED for example Sirius radio So when I finally got the vehicle home I had to spend over 2 hours sitting in my driveway with the vehicle running and on my cell phone with Sirius trying to download and reconnect service. The shuttle service although nice, is not acceptable for a customer who services vehicle every 5,000 miles "The Works" and purchases a new FORD VEHICLE at least 1 every four years. Keeping them under the warranty limits. More

Great job Making an appointment was easy, the wait was almost nothing and the service personnel were very friendly. I live in Avon and have been taking my truck Making an appointment was easy, the wait was almost nothing and the service personnel were very friendly. I live in Avon and have been taking my truck to GV Ford but most of the time I have to return to have something they did wrong fixed. It makes driving into Henrietta not so bad. Thank you, and I'll be back. More

It was excellent They got me in on time they finish my truck and satisfactory time I'd like the idea that I get a text asking me if I have any questions They got me in on time they finish my truck and satisfactory time I'd like the idea that I get a text asking me if I have any questions More

Patrick & team were fantastic! Definitely a 5 STAR experience! Quick and clean and I had the caffeine! I would and do recommend this Service Center to everyone! Thanks Patrick and c Definitely a 5 STAR experience! Quick and clean and I had the caffeine! I would and do recommend this Service Center to everyone! Thanks Patrick and co. More