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Cortese Ford Lincoln
Rochester, NY
2,344 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
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Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
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Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 2,344 reviews
May 22, 2021
Excellent service as always, very communicative, accommodating, and professional. They even showed me a part of my car that I was worried about to put my mind at ease which I appreciated! accommodating, and professional. They even showed me a part of my car that I was worried about to put my mind at ease which I appreciated! More
by 24.maurice
Verified CustomerEmployees Worked With
AL ROSSETER
May 15, 2021
Overall it wasn’t a bad experience. I do have to say though next time I’m told that the car just had the bumper “repainted” I’ll go over it before I leave the dealership. Found a piece broken got in tou though next time I’m told that the car just had the bumper “repainted” I’ll go over it before I leave the dealership. Found a piece broken got in touch with sales manager who is making it right. More
by bigtmedic
May 14, 2021
Great responsiveness and knowledge of products. Shawn Snead was extremely courteous and responded quickly to any questions we had. Travis Bush was extremely proficient. Excellent buying experience Snead was extremely courteous and responded quickly to any questions we had. Travis Bush was extremely proficient. Excellent buying experience More
by wmonaco
May 14, 2021
Great experience. Haven't bought a in 14 years. Josiah Heath was extremely courteous and new everything about the care he gets 5 stars from me. Travis Bush was also very easier to work worth. I also give Heath was extremely courteous and new everything about the care he gets 5 stars from me. Travis Bush was also very easier to work worth. I also give him 5 stars. More
by jpfuehrer
Employees Worked With
Travis Bush, Josiah Heath
May 13, 2021
Excellent service. I enjoy working with Patrick. Excellent communication skills. Jack helped me when Patrick had the day off and checked me out when I arrived. Excellent communication skills. Jack helped me when Patrick had the day off and checked me out when I arrived. More
by Liz Gombert
May 13, 2021
Totally pleased with Cortese really wish I didn't have to try so hard to get my payment where I wanted it. But I guess it's the same everywhere. I really don't like the fact that I lease and I get non st to try so hard to get my payment where I wanted it. But I guess it's the same everywhere. I really don't like the fact that I lease and I get non stop calls about my extended warranty. If I bought it I could understand but I didn't. And I think it's stupid I lease a truck that can pull over 13,000 lbs. And you put 3 plie tires on it and don't allow to op for the proper tires on a lease. More
by duke.dubois
May 12, 2021
I was disappointed that I was charged the higher rate for an oil change than I had been quoted. I had to mention the coupon. an oil change than I had been quoted. I had to mention the coupon. More
by SMPERLET
Employees Worked With
Other Employees :
I don’t know the name of the person who helped me, Dave Robinson, Mark Williams
May 11, 2021
I am extremely upset. I just recently purchased the vehicle from Cortese Ford. I made it very specific as to what I wanted done and made a appointment for the work. They were supposed to flush the tran vehicle from Cortese Ford. I made it very specific as to what I wanted done and made a appointment for the work. They were supposed to flush the transmission and completely go through the vehicle. This is the stuff that should have been done before I purchased it. I made it clear to Ron and the service manager that it was obvious that it wasn't done before the purchase. When I asked about the transmission when I picked it up from service they stated that they didn't feel that the transmission needed to have anything done with it. Now less than a week after having the so called service done I have a pretty good exhaust leak. This should have been found or at least noticed when the vehicle went through the inspection process. This is extremely frustrating. I would not recommend going them for service because I feel that they skip over the little problems to hopefully get bigger and higher paying repairs in the future. More
by Chadtimothy
Employees Worked With
Unknown
May 11, 2021
Great professional Team , waiting area nice and clean. Friendly welcome when you come in , time and wait was perfect, the communications and explanation of services work well via text and also face to fac Friendly welcome when you come in , time and wait was perfect, the communications and explanation of services work well via text and also face to face. More
by latoya_houser
Employees Worked With
May 05, 2021
My salesman, Bill Clifford, is a wealth of information in a non-pressure way. The service team is outstanding too. This is my third Lincoln there and each experience has been outstanding. We greatly appre a non-pressure way. The service team is outstanding too. This is my third Lincoln there and each experience has been outstanding. We greatly appreciate their willingness to change dates and times as our schedule changed. More
by Dave
