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Cortese Ford Lincoln
Rochester, NY
2,344 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
Free CarFax reports!
Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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Showing 2,344 reviews
June 02, 2021
Third and final trip to this dealership's service department for a warranty/recall issue with a 2020 Explorer. First time I called ahead and when I got their they told me they would need the vehicle department for a warranty/recall issue with a 2020 Explorer. First time I called ahead and when I got their they told me they would need the vehicle all day so I scheduled an appointment a month in advance. Second time I arrived at 8am and was told that they forgot to order the recall part so I had to reschedule for two weeks later. Third time I stopped in at 8am on my day off but was told there was no courtesy shuttle available to me even though it's listed on their website. Cortese doesn't make loaner cars available to their customers so they told me to either rent a car or just wait all day, assuming they could even get to my car before they closed at 5pm. While none of the service advisors were outright rude to me, to say the service department was either professional or courteous in this situation would be false. More
by bflojg
Verified CustomerEmployees Worked With
Other Employees :
Dave Robinson, Mark Williams
June 02, 2021
This is my third vehicle purchase from Cortese. The sales staff is very helpful without being overbearing, and the finance reps are as personable as they are knowledgeable. I wholeheartedly recommend this de staff is very helpful without being overbearing, and the finance reps are as personable as they are knowledgeable. I wholeheartedly recommend this dealership. More
by pdavis825
Employees Worked With
David Eichelberger, Steve Service
May 31, 2021
Very happy with my purchase, Chloe was great. She was able to answer all my questions and wasn't pushy! I would definitely recommend you guys! able to answer all my questions and wasn't pushy! I would definitely recommend you guys! More
by rjfield62
May 31, 2021
I bought a 2021 ford f150 from Cortese the experience was Great, Quick and Easy. Spent a lot of time looking and finally found the truck that I was looking for there. Great, Quick and Easy. Spent a lot of time looking and finally found the truck that I was looking for there. More
by jglazier0
Employees Worked With
Josiah Heath
May 31, 2021
Fantastic place to do business with. I tell friends and family to shop there. No pressure no gimmicks. Best place in Rochester and surrounding areas to purchase a car or truck family to shop there. No pressure no gimmicks. Best place in Rochester and surrounding areas to purchase a car or truck More
by jarcoleo8144
Employees Worked With
May 30, 2021
First, I had issues with the sales team and then my second service appointment was a not a good experience. I came in for an oil change and it took hours even though I had an appointment. Then they l second service appointment was a not a good experience. I came in for an oil change and it took hours even though I had an appointment. Then they left oil on my passenger side seat. This is a brand new Lincoln and I had a puddle of motor oil on my seat. They cleaned it but the interior still smells like oil. More
by Ron
Employees Worked With
May 27, 2021
These guys are awesome top to bottom. Great people, deals, and service. They excelled through the whole process and even after sale support. This was by far the best dealer experience I've had! deals, and service. They excelled through the whole process and even after sale support. This was by far the best dealer experience I've had! More
by rpheis
Employees Worked With
Travis Bush, David Eichelberger, Anthony Rainey
May 25, 2021
Great dealership! Service tech, Al Rossiter is the best! Prompt, courteous, knowledgeable, always ready to help! Dealership in general always clean. Someone is right there to help when you walk in the door Prompt, courteous, knowledgeable, always ready to help! Dealership in general always clean. Someone is right there to help when you walk in the door. More
by cjcasaccia
Employees Worked With
Other Employees :
Rossiter, Al, Ron Christiano, David Eichelberger
May 24, 2021
Excellent service. Had everything ready when I got there and made everything goes fast and smooth. Renee was extremely helpful and friendly she got everything going for me. and made everything goes fast and smooth. Renee was extremely helpful and friendly she got everything going for me. More
by Ted Kochanek
Employees Worked With
Makayla Buscemi
May 22, 2021
Your salesman was very good explaining all my questions and was able to make a well informed decision And I’m very happy with my choice. and was able to make a well informed decision And I’m very happy with my choice. More
by joycewimberly52
