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Cortese Ford Lincoln
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:30 PM
Sunday Closed
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services were great , I received an oil change , rotation, inspection and recalls were addresses . awesome as always rotation, inspection and recalls were addresses . awesome as always More
As explained in the text reply, the overall experience was pleasant. I dropped my '21 F150 off at 8 a.m. on Friday 15 APR 2022 for scheduled recall item repairs, expecting it to take a few hours. They too was pleasant. I dropped my '21 F150 off at 8 a.m. on Friday 15 APR 2022 for scheduled recall item repairs, expecting it to take a few hours. They took it back immediately. Waited in the lounge area and then decided to walk as it was a nice day. Made it to Jay's Diner (excellent breakfast - work with April H!) and waited for family. We decided to go back to Cortese after breakfast (around 10:30) to look at some Explorers. When I checked to see where they were on the process, they had not even started, but was "next up". Went back out to look at the Explorers in the pre-owned lot. Serena (spelling?) greeted us warmly and I mentioned how we enjoyed working with Bryce to lease the F150. She said she'd let him know we were out here & see if he wasn't busy. He came out and showed us the two '21 Explorers they had, inviting us to climb in and he explained many of the features. He showed my 8 year-old daughter the back seat and third row features. He explained all of the nuances of the Limited edition we were looking at to my wife and I. If you are looking to lease/buy, I cannot recommend Bryce highly enough! He is *very* detail-oriented. If we were in the position financially, we would have purchased that '21 Explorer then! I look forward to working with Bryce in the future! The service guys are knowledgeable and cordial, I guess I just expect that when I drop something off seemingly first in line, it gets worked on first. Best regards, Marc More
Friendly staff specially Terry since the begging, he helped me and my father getting the cars helped me and my father getting the cars More
The stuff that I was in contact never gave me what I asked for in order to make my decision about another lease! Very disappointing. asked for in order to make my decision about another lease! Very disappointing. More
this is the second time i deal whit Makayla she is very cordial she answer all my question and kept in contact whit me true the hall buying experience i definably will buy my next ford explore from Cortez cordial she answer all my question and kept in contact whit me true the hall buying experience i definably will buy my next ford explore from Cortez and diphenyl will recommend Makayla to my friends to go and see her for the next car they are buying the service is good and they will tell you exactly what you want to hear More
I would definitely recommend Cortese Lincoln to everyone. I had a wonderful experience from the minute I walked in the door and was immediately greeted by Wayne Rainey which handled getting me in t everyone. I had a wonderful experience from the minute I walked in the door and was immediately greeted by Wayne Rainey which handled getting me in to my Lincoln Corsair. Wayne Rainey and manager Joe Cavallario both were so respectful and efficient I was amazed. They even stayed along with business manager Makayla Eichelberger so that I could take my new vehicle home on the same day. I also have had a few questions on the features of my vehicle which Wayne answered on the phone and also showed me in person and answered all my concerns. What a wonderful buying experience from start to finish and even after I had taken possession of my new vehicle. More
They work with you they greet you everybody come up to you snacks drinks. Lovely men woman that works there. I was out there for a day nice day was with the car. Terry Smith I work with him the best car s you snacks drinks. Lovely men woman that works there. I was out there for a day nice day was with the car. Terry Smith I work with him the best car seller I ever met. I know him for a while and always been the same never change. Kind hard-working and very honest and help you in anyway Shape or form. But not just him all the workers awesome place just lovely. And I’m very happy with my progress and my new vehicle. Thank you so much from the bottom of my heart. More
We worked with Bryce to purchase our new vehicle. The process was smooth and they met us exactly where we needed to be to get the deal done. The process was smooth and they met us exactly where we needed to be to get the deal done. More
Detailed diagnostic analysis of my truck. Was difficult to get information from them during process. Was difficult to get information from them during process. More
Courtesy is a very professional dealership. They are nice, proficient and persistent. They do all that they can to satisfy their customers. They are nice, proficient and persistent. They do all that they can to satisfy their customers. More