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Cortese Ford Lincoln

Rochester, NY

4.6
2,349 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports, as well as the newest edition to the family, Cortese Cycle Sales. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for ...
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2452-2500 West Henrietta Road

Rochester, NY

14623

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Showing 2,349 reviews

August 12, 2019

Excellent Fast, friendly and helpful service!!! I did not wait long in the waiting area and had a hot cup of coffee. Not knowing her name, she checked me out wi More

by ngoodwin161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Zimmerman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2019 -

Cortese Ford Lincoln responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you, and have a fantastic day!

August 08, 2019

Excellent Service Very competent and efficient service from all members of the team. Followup is great.Always treated with respect. Definitely would recommend Cortese S More

by pley15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick, Darren VanOrden
Aug 08, 2019 -

Cortese Ford Lincoln responded

It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

August 08, 2019

Is always just fine Everyone involved in the transaction of car repair, including the shuttle driver (Dick) are all caring and helpful whether you wait or request a ride. More

by akelly4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Osier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren's team
Aug 10, 2019 -

Cortese Ford Lincoln responded

Hi, we're glad we could take great care of you! Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust. Please don't hesitate to reach out to us if there's anything more we can do! Samantha Cortese Customer Relations Manager 585-277-3214

August 07, 2019

Sales & Service I was impressed how everything went smoothly. Sales Managers were great... got us the right vehicle and explained its features clearly. I would reco More

by dmorse5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Sheely, David Eichelberger, Jeff Cooper
Aug 08, 2019 -

Cortese Ford Lincoln responded

As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Aug 09, 2019 -

Cortese Ford Lincoln responded

Hello, we're happy to hear you had a great experience with us. Congratulations on your new vehicle! We appreciate your business and hope to see you again soon. Safe travels! Samantha Cortese Customer Relations Manager 585-277-3214

August 06, 2019

Great Experience!! Jack Hawes was amazing, knew what I was looking for and the team made it happen. They worked with our small nonprofit and got us approved for what we More

by KP Inc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sneddon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Hawes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Chapin, Jeff Cooper
Aug 07, 2019 -

Cortese Ford Lincoln responded

It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Aug 08, 2019 -

Cortese Ford Lincoln responded

Hello, thanks for the 5 stars! We're glad to hear that you had a great experience with Jack. We look forward to your next visit!

August 06, 2019

Excellent Good efficient crew that kept me informed of progress. Friendly and added extra touch of washing car . Would recommend their service department to any More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2019 -

Cortese Ford Lincoln responded

It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

Aug 08, 2019 -

Cortese Ford Lincoln responded

Bob, we strive for 100% satisfaction, and it is great to see you had such a positive service experience with us! Please let us know if there is ever anything else we can do for you. Take care!

August 05, 2019

botched passenger side airbag change I was worried the passenger side airbag recall would leave my dashboard marred, and it did. It took three trips to the dealer to address, at 100 miles More

by not happy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Other Employees : Ron Christiano
Aug 14, 2019 -

Cortese Ford Lincoln responded

I am very sorry to hear about this experience. I would like to speak with you about what happened. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

August 05, 2019

Exceptional customer service! Professionals atoff all level Courteous customer service, warm smile, and a handshake that really makes a difference , the sales Representatives are very helpful and making sure c More

by Fescape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Harmor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Byron Lyth, Dave Robinson, Ryan Pancione
Aug 05, 2019 -

Cortese Ford Lincoln responded

Thanks for the outstanding review! We are so happy to have provided you with excellent service!

Aug 08, 2019 -

Cortese Ford Lincoln responded

Thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!

August 02, 2019

Lack of knowledge and communication I purchased my Explorer from Cortese and wish I never had. The Sales dept. was nice and worked with me, however, Before leaving the lot they should ha More

by DP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I'd rather not list them
Aug 02, 2019 -

Cortese Ford Lincoln responded

I am very sorry that you have not had a positive experience with our store. I would like to speak with you further about what happened. Please call me at your earliest convenience. Samantha Cortese Customer Relations Manager 585-277-3214

August 01, 2019

Buying 2019 used Ford ranger Salesman was very busy. He had another customer waiting for him as he was doing my final checkout. That was good for him, but it left him very rushed More

by HL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Valenti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Cooper
Aug 01, 2019 -

Cortese Ford Lincoln responded

HL, I deeply apologize for this experience. We do take pride in our customer service and I would love for a chance to make it right. I would like to have you bring in the car for a full detail and fuel. Please let me know if you would be interested. Samantha Cortese Customer Relations Manager 585-277-3214

Aug 02, 2019 -

Cortese Ford Lincoln responded

Hello, thank you for your detailed feedback. We will keep it in mind for the future and we're glad to see we still earned 4 stars from you. Safe travels!

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