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Cortese Chrysler Jeep Dodge RAM Mitsubishi

Rochester, NY

4.6
2,093 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports. At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price! Free CarFax reports! Free online trade evaluatiions! Get Pre-Approved financing in seconds! Over 1,000 vehicles to choose from! Same day delivery! Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
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2400 W Henrietta Rd

Rochester, NY

14623

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Showing 2,093 reviews

November 28, 2024

I had the car in for inspection and oil and filter plus I added the flushing of the coolant. I had to wait extra time so that there were no bubbles in the line. I just had the car back in for a rattling no More

by ardys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Ardys, I am sorry that this was a concern. Your feedback is greatly appreciated. We will continue to strive for excellence. We thank you for your business.

November 22, 2024

Service was prompt and completed on time. The service tech was knowledgeable and very cordial. More

by rxbauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for allowing us to earn your business. Thanks for the great review.

November 22, 2024

Terrible. 9 days sitting waiting to be diagnosed. Have extended Warranty and all “covered in warranty” items were “not covered” due to corrosion? What’s the w More

by mandykkocsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Alger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Mandy, I apologize that this was your experience. When a vehicle is towed in without an appointment we have to work these vehicles in between the already scheduled appointments/work. I looked into this an once the time was allotted, the work was concerning wiring so it had to be verified through the warranty and they made the decision that this was not covered under the warranty. Though we are servicing your vehicle we are still at the mercy of the warranty company. Again I do apologize, however please know that we value every customer and will do all we can to assist. I welcome the opportunity to speak with you if that is an option m-reed@corteseauto.com

November 19, 2024

I'm relatively new at Cortese Chrysler Jeep Service and the experience was excellent. No complaints. Friendly reception with clear explanations after a general check aroun the car of things that needed att More

by peridotlove04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for your business and the great review.

November 18, 2024

We have been customers of Cortese Dodge for almost 40 years. Our service advisor, Mike Navarro, is wonderful. He has been very good to us. Always listens and responds so we understand what needs to be More

by dspaff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Navarro - See above.
Nov 20, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your business.

November 18, 2024

Always great service when we bring our two jeeps in. Eveyone is friendly and willing to address any of our concerns. More

by Cspitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you so much for your business.

November 15, 2024

Just purchased my new ram at Cortese and again they went out of there way to make me feel like family very smooth purchase in a beautiful dealership amazing how easy they made it great job Cortese!! More

by Spieshecker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samantha Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anna Moretti
5.0
This rating includes all reviews, with more weight given to recent reviews.
John R Cortese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thank you for the opportunity to earn your business. The kind words are appreciated. Welcome to the Cortese Family.

November 14, 2024

I worked with Service Advisor Mike Nazzaro and Salesman Rich Riola. As part of a new vehicle purchase, I wanted a couple of accessories installed on my vehicle. I was notified when the parts were availab More

by ehammer48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Riola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nazzaro 5 stars
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

We thank you for your business and the kind words.

November 13, 2024

great service department. in terms of availability, accuracy and fairness. I would recommend them to a friend More

by mickey.rocks58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Mike thanks a lot...we are grateful to earn your business.

November 12, 2024

Always works with my daily schedule even when they were booked up on that day More

by ryemara31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Alger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2024 -

Cortese Chrysler Jeep Dodge RAM Mitsubishi responded

Thanks for your business and the great review.

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