Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cortese Chrysler Jeep Dodge RAM Mitsubishi
Rochester, NY
2,093 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
Free CarFax reports!
Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,093 reviews
May 03, 2024
I dropped my truck off to have them look at the transmission and software recall at 10:00am. They said they’d call by 1PM with if they found anything. I get a call at 3:30PM saying they didn’t find transmission and software recall at 10:00am. They said they’d call by 1PM with if they found anything. I get a call at 3:30PM saying they didn’t find anything and still hadn’t done the software update. I got another call at 4:30PM again stating they found nothing wrong with the transmission and didn’t have time to do my recall. I missed a ton of work, had to pay for an Uber. Luckily, they didn’t charge me. Out of frustration, I picked up my truck instead of leaving it for another whole day, they brought me the wrong truck to pick up and then said the technician accidentally brought my key home. So, I had to wait for him to drop it off. This whole day has been a complete waste of time and money. I will not come back. I’ll wait for a month or so just to take it to West Herr instead. More
by damionhillar
Verified CustomerEmployees Worked With
Na
May 01, 2024
My experience here has been good, Mike got me in on the day that was best for my busy schedule with no problem. The day I bought my truck in to have brakes done, they were very busy. Mike still had my truc day that was best for my busy schedule with no problem. The day I bought my truck in to have brakes done, they were very busy. Mike still had my truck done and back to me im a decent amount of time. ( quicker than what I thought it might be ). Even tho I feel like the brakes cost was a little pricey for a jeep ( sorry ) due to I was paying this amount when I had a Lexus gx460. I still will recommend someone to this dealership. More
by sharrel.evans
Employees Worked With
Mike Stellantis
May 01, 2024
Very easy to deal with very sincere straight to the point no hidden charges easy to deal with no hidden charges easy to deal with More
by philipduris69
Employees Worked With
April 30, 2024
I was greeted professional and promptly by Jordi, as soon as I arrived, we remained in contact thru out my service call. I would recommend your service dept to my colleagues because of Jordi. as I arrived, we remained in contact thru out my service call. I would recommend your service dept to my colleagues because of Jordi. More
by kenngmurray
April 29, 2024
It was a pleasure working with everyone as always. Highly recommended if looking for a vehicle. Highly recommended if looking for a vehicle. More
by thomasfogg
Employees Worked With
April 29, 2024
My check engine light came on again as soon as I drove off the lot. It is still on and my car is not inspected and I am driving around like this because I have 4 children and a job. sucks. I pay for a off the lot. It is still on and my car is not inspected and I am driving around like this because I have 4 children and a job. sucks. I pay for a bumper to bumper coverage. I need a full electrical check if the engine light keeps coming on for "no reason" and I need a rental in place of that while you guys do that. I have paid you 600$ both times I have had you "support" my car and each time, the check engine light has come on as soon as I leave. More
by brittany.schulik
Employees Worked With
maintenance department
April 28, 2024
An excellent experience from start to finish. My service advisor, Matt Nazarro., made the process seamless. He listened to the issues I was having and he and the team put in the work to make it c My service advisor, Matt Nazarro., made the process seamless. He listened to the issues I was having and he and the team put in the work to make it correct the first time. Thank you again. More
by nancydeg1
Employees Worked With
Matt Nazarro
April 25, 2024
This dealership makes you feel like your part of the family outstanding customer service, definitely a 10/10 family outstanding customer service, definitely a 10/10 More
by strategicsteps11
Employees Worked With
April 22, 2024
Micheal was very good and worked to make sure my warranty work was completed and covered. Additionally, he secured a loaner vehicle for me. Friendly staff! work was completed and covered. Additionally, he secured a loaner vehicle for me. Friendly staff! More
by bruce.andrewsjr
Employees Worked With
Mike Stellantis
April 22, 2024
Couldn’t be happier with with Cortese auto, great service, sales and a very friendly helpful staff. service, sales and a very friendly helpful staff. More
by Sam
Employees Worked With
