Cortese Chrysler Jeep Dodge RAM Mitsubishi

Poor service I dropped off my vehicle the night before my service appointment. I had a oil change schedule and a recall which was supposed to take .2 hours. Full I dropped off my vehicle the night before my service appointment. I had a oil change schedule and a recall which was supposed to take .2 hours. Fully expecting to receive my vehicle back to me before 10:30 in the morning. I was not text until almost 3:30 in the afternoon that it was done. I also asked the service advisor if they could arrange for shuttle pick-up in 45 minutes after that text message was sent and received another one saying that I was the one that needed to call the shuttle man. Just truly unacceptable service. I obviously was put aside why other jobs were taken care of because I was not in the waiting room waiting. I'm actually such disgruntled by that appointment I'll probably seek out Doan for service from now on. More

Great Customer Service I worked with Samantha Cortese and Dave Hilner. Both individuals were awsome to work with. They both answered all of my questions with ease. I would r I worked with Samantha Cortese and Dave Hilner. Both individuals were awsome to work with. They both answered all of my questions with ease. I would recommend both individauls to my friends and family. Thanks to the Cortese Family for a job well done. More

Fabulous Anna was a great sales person. She was attentive to my wife's concerns regarding the type of vehicle, safety features, comfort and getting in and out Anna was a great sales person. She was attentive to my wife's concerns regarding the type of vehicle, safety features, comfort and getting in and out of the SUV. We were very impressed with Anna. At no time, did she pressure us in buying the vehicle. Cortese Chrysler Jeep Dodge Ram Mitsubishi is a great place to purchase a new or used vehicle. More

New car experience Coretese was very helpful when it came to me buying my first ever new car. They helped me every step of the way and truly made it easy. I am very happ Coretese was very helpful when it came to me buying my first ever new car. They helped me every step of the way and truly made it easy. I am very happy with the service and car that I received. I would definitely return in the future for any car buying needs. I would also highly recommend Cortese to anyone they are very good at what they do. More

Great customer service experience Arrived for NY inspection. Waited in clean, comfortable customer area Brian, the service advisor sent me a text to offer if I needed anything during Arrived for NY inspection. Waited in clean, comfortable customer area Brian, the service advisor sent me a text to offer if I needed anything during visit to reply his text During inspection, Noticed dirty air filter and suggested replacing. Done w/o labor charge More

Disappointed I came in with a brand new vehicle for some noise in the trunk most likely caused by the addition of the larger size spare tire. I waited a fairly lon I came in with a brand new vehicle for some noise in the trunk most likely caused by the addition of the larger size spare tire. I waited a fairly long time, my text was not responded to and the attended wanted me to pay for the service. I needed to remind him that it was a 2 month old vehicle. I had made the appt from my sales rep and was hoping for better service. The noise then returned after a few days, but I haven’t had a chance to get back for another long appointment wait time. More

Great Customer Service Experience Great experience at Cortese. Rick did everything he could to make sure I was satisfied with my purchase. Will recommend Cortese and Rick to all of my Great experience at Cortese. Rick did everything he could to make sure I was satisfied with my purchase. Will recommend Cortese and Rick to all of my friends and family! More

Free repair was a pleasant surprise! I had an electrical fire in my vehicle, and I assumed the repair was going to cost thousands. But I was pleasantly surprised to find that there had be I had an electrical fire in my vehicle, and I assumed the repair was going to cost thousands. But I was pleasantly surprised to find that there had been a manufacturer's recall on the part that caused my problem, so the repair was totally free. The Cortese service department was a bit backed up, and they weren't able to get to my car for several days. Despite the wait, the quality of the repairs by the Cortese service department are always top notch. More

Program recall I was satisfied with the service received during my visit. I was promptly greeted by Brian in service department at Cortese Dodge in Rochester, New Yo I was satisfied with the service received during my visit. I was promptly greeted by Brian in service department at Cortese Dodge in Rochester, New York. More

Great customer service Everyone is great to work with. It was a very enjoyable experience and I would recommend them to anyone who is looking for a vehicle. Everyone is great to work with. It was a very enjoyable experience and I would recommend them to anyone who is looking for a vehicle. More