Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cortese Chrysler Jeep Dodge RAM Mitsubishi
Rochester, NY
2,094 Reviews
Cortese Auto Group is a family owned business established in 1975 with Cortese Dodge. We have grown to include Chrysler, Jeep, Ram, Lincoln, Ford, Mitsubishi, and Cortese Imports.
At Cortese Auto Block you can expect award winning customer service, fair pricing and a large selection of new and quality pre-owned vehicles all located on 15 acres for your convenience. A Better Experience...Always a Great Price!
Free CarFax reports!
Free online trade evaluatiions!
Get Pre-Approved financing in seconds!
Over 1,000 vehicles to choose from!
Same day delivery!
Please consider Cortese Auto Block for your next vehicle purchase, service, parts, accessories, collision repair, or car rental.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,094 reviews
April 24, 2025
I bought a Tesla model 3 from this dealership and this was my experience… I was originally told the car would come with a charger. Upon asking again to make sure I would receive it, the salesman changed h was my experience… I was originally told the car would come with a charger. Upon asking again to make sure I would receive it, the salesman changed his mind and said no it doesn’t come with a charger but we’ll sell you a brand new one for $200 that we bought online. I had to bargain with him to get him to give it to me and included a $500 touchscreen with my trade in that I could’ve otherwise sold and recouped funds. Upon arrival he showed me the charger and it was obviously VERY USED and dirty as heck, not new like he said. I let that slide…. Then they pulled a classic bait and switch on the trade in value on my car which was originally agreed to be $6800 and then it was written for $6400 when I arrived to sign papers, another thing I let slide because I really wanted the car. And this was after I was honest with them about a light coming on my car and they asked me to fix it, to which I did before trading it in. After all of that I took the car home and it made suspension noise the whole trip, not to mention the cabin smelled like dirty feet because the air filters have never been changed. I also almost got into an accident because the horn didn’t work at all! I brought the car to Tesla and they had to replace the horn, control arms and lower lateral links!!! All of these are safety issues and the car should’ve never passed NYS inspection. The dealership gave me a hard time about proving it was a safety issue even though it is freaking COMMON SENSE if you work in the auto industry!!! I literally had to make threats and send a lot of documentation before they would agree to pay for the repairs!! And after all of that I got no apology and a snarky reply from the salesman. This place is absolute trash and will try to scam you any way they can. Zero customer service and just scummy business practices!! I really like the car but that has literally nothing to do with this dealership and there’s no way I’d recommend this place to anyone. More
by djgomer13
Verified CustomerEmployees Worked With
Weston
April 19, 2025
Rick was very warm and welcoming. He listened and understood my wants and needs, overall great experience. He listened and understood my wants and needs, overall great experience. More
by Shay
April 19, 2025
always excellent and friendly staff good waiting area kept updated advised before any service recommended dealers kept updated advised before any service recommended dealers More
by drahamdan
Employees Worked With
April 19, 2025
I really enjoyed the purchase of the 2021 Ram 2500. The crew that worked on the truck were very helpful, and did a great job. It took quite a bit of time, though, as my appointment was at 10:00, but di The crew that worked on the truck were very helpful, and did a great job. It took quite a bit of time, though, as my appointment was at 10:00, but didn't get done until almost 12:00. More
by Bobpowers
April 14, 2025
They are wonderful to work with very helpful made sure I felt comfortable with any decision I made felt comfortable with any decision I made More
by rmontebella
April 10, 2025
Excellent service and support. Everything was done quickly and efficiently. I am glad to be back with Cortese Everything was done quickly and efficiently. I am glad to be back with Cortese More
by kvn.woodbury
Employees Worked With
April 09, 2025
The Cortese team was helpful throughout the process being competitive on price and having everything taken care of when new vehicle was picked up competitive on price and having everything taken care of when new vehicle was picked up More
by Jkingston
April 08, 2025
Very good service and good communication with me and fast job I like the way they work job I like the way they work More
by josepadilla104
April 03, 2025
Mike is always helpful and does his best to make my experience a good one. Thanks Mike! experience a good one. Thanks Mike! More
by jkmccarthy8
March 26, 2025
Until now, I have avoided getting service at any dealership, but Cortese has definitely changed my mind! Even xxx an old woman, I am treated with respect in that things that need to be explained are dealership, but Cortese has definitely changed my mind! Even xxx an old woman, I am treated with respect in that things that need to be explained are explained clearly but without any condescension. That is a rare and wonderful thing to find! Jordi has been my service person, and he is especially lovely to work with. Highly recommended! Thanks! More
by Pat Chakalis
Employees Worked With
Jordi
