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Commonwealth Volkswagen

Lawrence, MA

4.7
445 Reviews

1 Commonwealth Drive

Lawrence, MA

01841

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445 Reviews of Commonwealth Volkswagen

April 16, 2013

Everyone was very nice there. They were very helpful. I went there with my toddler and they were all so nice to him . Doug call was my sales agent and he was nothing but helpful from beginning to end . More

by Malinds25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Douglas Call
Apr 17, 2013 -

Commonwealth Volkswagen responded

Malinda, thank you so much for sharing your positive feedback with us. We are always striving to deliver the very best customer service to all of our customers and it is so nice to hear that Doug was able to show you that. Buying a car is not the simplest thing in the world and we love to do whatever we can to help in making it easy, fast, and fun! I'm sure you are continuing to enjoy your new purchase and we look forward to working with you again. Be sure to check us out on Facebook and Twitter for access to exclusive service specials before your first appointment! Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

April 12, 2013

I recently bought a Passat from Jeff M at CommonWealth VW. They made buying a car easy, straight forward and simple. Jeff M, Ron R. and Dennis provided outstanding service throughout the process. I woul More

by SuzyQ2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron R, Dennis Millman, Jeffrey Mercedes
Apr 15, 2013 -

Commonwealth Volkswagen responded

Your kind words and fantastic star-rating are greatly appreciated! I am elated to hear that Jeff, Ron, Dennis, and the rest of our staff was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience with Commonwealth Motors; we look forward to working with you, your family, and your friends in the future. Before your next visit, be sure to check us out on Facebook and Twitter to take advantage of our exclusive monthly specials. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

April 09, 2013

While I am not one to pay much attention to advertising, While I am not one to pay much attention to advertising, or take slogans seriously, Commonwealth can truly stand behind their "shop us last" mon More

by prmarden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Palmieri, Dennis Millman, Jeffrey Mercedes
Apr 10, 2013 -

Commonwealth Volkswagen responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At Commonwealth Motors, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I’m so happy to hear that Josh, Dennis, Jeff, and Steve were able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

April 08, 2013

Devon was exceptionally polite, articulately answered all our questions honestly and could not have been more patient. I had just purchased a car 7 months earlier, a VW Beetle from Commonwealth that I loved. More

by bsisson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 09, 2013 -

Commonwealth Volkswagen responded

What an enjoyable review to read, Bonnie! It is reassuring to know that Devon provided you with a hassle-free and welcoming shopping experience for as long as you needed. Commonwealth Motor’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear that you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

April 05, 2013

We went to Commonwealth knowing what car we wanted to purchase. We had a price we were willing to pay in mind and planned on shopping around to different dealerships in order to find that price. Commonwe More

by gbergey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 08, 2013 -

Commonwealth Volkswagen responded

Thank you so much for your kind words and feedback. We believe that a strong commitment to customer service is what builds lasting relationships and an amicable business environment. It was our pleasure to serve you, and we hope to see you again sometime soon. Also, congratulations on the purchase of your new car! If there is anything else we can do to assist you, please let us know. Thanks again! Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

March 29, 2013

We took our 2010 VW Jetta Sportwagen TDI in for its' 40,000 service. They couldn't have been nicer - we chose not to have the oil change since it had only been 5,000 miles since the last change. They More

by PACrew
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Miller
Mar 29, 2013 -

Commonwealth Volkswagen responded

Thank you for the excellent review! It is great to know that our service team was able to provide you with pressure-free and knowledgeable service to help you make all of your important decisions. Please feel free to call or stop by if there is anything else we can do to help you. Also, make sure to visit us on Facebook and Twitter to take advantage of our exclusive specials for your next visit appointment! Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

March 23, 2013

Commonwealth VW made me real very comfortable the moment I walked through the door. Jonathan Crotty introduced himself and said he had been with Commonwealth for a couple of months but the manner and knowle More

by StephenPompeo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Crotty
Mar 25, 2013 -

Commonwealth Volkswagen responded

Congratulations on your new Passat! I am happy to hear you are enjoying your purchase. At Commonwealth Motors, we strive to ensure that no question or concern goes unanswered and it’s encouraging to know that Jonathon was able to show you dedicated and personalized service. We are committed to helping each customer get behind the wheel of a Volkswagen that accommodates their lifestyle and includes all the features that makes it their dream vehicle. We look forward to working with you for your next servicing need; remember to find us on Facebook and Twitter to receive access to our exclusive coupons. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

March 23, 2013

Jeffrey's upbeat and knowledgable approach was great. His charisma was an added delight while selecting our car.His energetic yet descreet approach to selling us a car made the buying process a delight. More

by VColletta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Mercedes
Mar 25, 2013 -

Commonwealth Volkswagen responded

Thank you for writing about your visit with us and congratulations on your new car! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by delivering top-notch customer service. Jeffrey is an asset to Commonwealth Motor's and it is encouraging to hear that he impressed you by delivering our trademark knowledgeable and pressure-free service. Thank you for your recommendations. Remember to check out our Facebook and Twitter pages for the specials we offer exclusively for our likers and followers. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

March 21, 2013

I came to Commonwealth Volkswagen to take a look at a car they had posted on a website. I had absolutely no intentions of buying the car, at least not at that moment. However, Andrew made us feel welcomed fr More

by smonteiro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Mar 21, 2013 -

Commonwealth Volkswagen responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At Commonwealth Motors, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I’m so happy to hear that we were able to help find the perfect vehicle for you. We look forward to doing the same for the rest of your family when the time comes! Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers. Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

March 15, 2013

Prior to stopping at Commonwealth VW, we stopped at another VW dealership nearby. We were immediately swarmed on by a salesperson that we did not care for at all. He followed us around & tried to inf More

by lmartinVW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon Pearse, Dennis Millman
Mar 18, 2013 -

Commonwealth Volkswagen responded

Lani, Many congratulations on your new purchase! It makes us incredibly proud to hear what our customers have to say and we cannot thank you enough for your 5-Star rating with us. We're extremely humbled to hear your kind words about Derek. He is absolutely an asset to our team and we will be sure your kind sentiments are heard. We thank you again for your business and we look forward to seeing you next time! Sincerely, Charlene - Customer Relations info@shopuslast.com | Office Phone 978-687-3000

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